Neurosurgery Administrative Coordinator

McLeod Health; South Carolina; On-site; USD 19,000 - 26,000; Full time

Job summary

McLeod Health's Florence Neurosurgery department seeks a Clerical Associate to provide essential front-line administrative support. The role emphasizes reliable phone coverage, patient sign-up for MyChart, and efficient appointment coordination in both office and surgical center settings.

You will handle billing-related questions, collect copays, maintain a paperless workspace in EPIC, and support the care team with cross-functional quality improvements while upholding strict confidentiality.

Qualifications

• Basic computer input knowledge required.
• Able to perform basic clerical functions.
• Comprehend medical terminology required.
• Good spelling and basic math skills required.

Responsibilities

• Handles all incoming communications and ensures reliable, consistent coverage for phones.
• Assists patients to sign up for MyChart and encourages its use as main communication form.
• Coordinates and schedules all appointments in the office or hospital surgery center when applicable.
• Manages same-day appointment expectations and follows up on all communications.
• Addresses and follows up with messages, mail, faxes, and incoming communications.
• Pre-registers and prepares for upcoming visits.
• Identifies copays and balances; liaises between patient and SBO on billing; refers to payment plans when needed.
• Maintains a paperless, neat workspace and updates patient registries in EPIC.
• Supports team members with key administrative duties and participates in care-team quality improvement.
• Maintains patient confidentiality and upholds policies.
• Performs other duties as assigned.

Skills

Computer basics

Clerical tasks

Medical terminology

Spelling

Basic math

Job description

McLeod Health's Florence Neurosurgery department seeks a Clerical Associate to provide essential front-line administrative support. The role emphasizes reliable phone coverage, patient sign-up for MyChart, and efficient appointment coordination in both office and surgical center settings.

You will handle billing-related questions, collect copays, maintain a paperless workspace in EPIC, and support the care team with cross-functional quality improvements while upholding strict confidentiality.