Neurology Vet CSR: Front Desk & Client Care

MedVet; Cincinnati (OH); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health benefits

Vision and Dental

HSA / FSA

401k with employer match

PTO

Shift differentials / On-call pay

Uniform allowance

Pet discounts and pet insurance

Education assistance

Long-term disability

Job summary

MedVet is seeking a Client Service Representative for the Neurology Department in a fast-paced hospital setting. You will be the first point of contact, delivering compassionate client service while guiding appointments and patient flow.

Role requires strong verbal and written communication, data accuracy, and the ability to work collaboratively with a team and autonomously in demanding situations. On-site work with competitive benefits and career growth opportunities.

Qualifications

• First interaction with clients delivering superior service.
• Ability to communicate clearly and compassionately in a veterinary setting.
• Experience handling medical records and patient information.
• Knowledge of hospital organization and financial policies helpful.
• Detail-oriented, able to multi-task in a fast-paced environment.

Responsibilities

• Greet and check-in clients when they arrive.
• Answer phones, transfer calls, and escort pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and professional lobby.

Skills

Verbal communication

Written communication

Client service

Phone etiquette

Attention to detail

Teamwork

Multitasking

Proficiency in MS Word/Excel

Self-motivated

Veterinary setting experience (preffer

Tools

Microsoft Word

Microsoft Excel

Job description

MedVet is seeking a Client Service Representative for the Neurology Department in a fast-paced hospital setting. You will be the first point of contact, delivering compassionate client service while guiding appointments and patient flow.

Role requires strong verbal and written communication, data accuracy, and the ability to work collaboratively with a team and autonomously in demanding situations. On-site work with competitive benefits and career growth opportunities.