Veterinary Client Service Representative

MedVet Medical & Cancer Centers for Pets; Northern (KY); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health benefits

Vision and dental

401k with employer match

PTO

Shift differentials & on-call pay

Uniform allowance

Employee pet discounts

Disability and life insurance

Job summary

MedVet Medical & Cancer Centers for Pets is seeking a Client Service Representative (CSR) to deliver exceptional client service. You will greet clients, manage check-ins, assist with appointments and handle payments, while supporting smooth hospital operations in a veterinary setting.

Ideal candidates communicate effectively, stay composed under pressure, and work well in a team with a compassionate, patient-centered approach. Veterinary experience is preferred.

Qualifications

• Ability to stay composed in stressful and emotional situations.
• Excellent verbal and written communication skills.
• Outstanding client service and phone etiquette.
• Detail oriented, self-motivated, and able to work in a team and autonomously.
• Sense of urgency in a fast-paced environment.
• Flexibility with hours and potential overtime.
• Strong critical thinking and cross-departmental awareness.
• General computer competency including Word and Excel.
• Previous veterinary experience preferred.

Responsibilities

• Greet and check-in clients.
• Answer telephones and transfer calls.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Skills

Communication skills

Customer service

Multi-tasking

Attention to detail

Teamwork

MS Word

Excel

Tools

Microsoft Word

Excel

Job description

MedVetis a fast-growing Emergency and Specialty provider with practices nationwide. We help our patientsreceive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology, and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive theMedVetexperience for our clients and patients, as well as your teammates.

We are looking for: Client Service Representative (CSR)

Schedule: Week 1 - Sunday, Monday 7am-5pm, Tuesday-Wednesday 8am-6pm;

Week 2 - Monday 7am-5pm, Tuesday-Wednesday 8am-6pm, Saturday 7am-5pm

Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure.

What you’ll do:

• Greet and check-in clients

• Answer telephones and transfer calls

• Escort clients and their pets to exam rooms

• Manage medical records, charts, reports and correspondence

• Discuss payment options and process payments

• Maintain a neat and clean lobby

Who you are:

• Ability to remain composed in stressful and emotional situations

• Excellent verbal and written communication skills

• Excellent client service skills and phone etiquette

• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously

• Sense of urgency within a fast-paced environment

• Some flexibility with work hours and able to work additional hours when necessary

• Critical thinking skills and ability to anticipate needs inter & intra-departmentally

• General computer competency required including Microsoft Word and Excel

• Previous experience in veterinary setting (preferred)

Perks and Benefits include:

• Strong career growth and personal development opportunities

• Comprehensive Health Benefits

• Vision and Dental

• HSA, FSA and Independent Care Spending

• 401k with Employer Match

• Paid Time Off (PTO)

• Shift Differentials and On-callPay

• Uniform Allowance

• Employee Pet Discounts

• Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability

• Continuing Education Opportunities and Assistance Program

Come as you are.MedVetis an equal opportunity employer. We are also a drug-free organization, therefore employment withMedVetis dependent upon the passing of a drug screen and background check.