Neurology Clinic Operations Lead

KCA Neurology; Clarksville (TN); On-site; USD 42,000 - 66,000; Full time

Job summary

KCA Neurology is seeking an Assistant Clinical Supervisor to oversee daily clinical support operations across our outpatient neurology practice. This role is ideal for an experienced Medical Assistant or clinical team lead who is organized, calm under pressure, and able to keep workflows moving efficiently.

The Assistant Clinical Supervisor will manage Medical Assistant workflow, eCW jellybeans/tasks, chart prep oversight, task routing, and provider support needs.

Qualifications

• Medical Assistant experience required.
• Neurology or specialty practice experience preferred.
• Prior lead, supervisor, or team coordinator experience preferred.
• Strong eCW experience preferred.
• Comfortable managing high-volume task queues, chart prep workflows, and patient communication workflows.
• Able to prioritize urgent vs. routine issues.
• Strong communication and follow-through skills.
• Able to redirect staff and hold team members accountable professionally.
• Comfortable working in a fast-paced, multi-location medical practice.
• Must be organized, dependable, detail-oriented, and calm under pressure.

Responsibilities

• Monitor and manage eCW jellybeans/tasks throughout the day.
• Assign, route, and follow up on clinical tasks to staff, providers, or locations.
• Review unassigned, overdue, urgent, and misrouted tasks.
• Oversee chart prep workflow beginning two weeks before appointments.
• Ensure missing orders, results, referrals, imaging, labs, forms are identified and routed.
• Escalate urgent clinical concerns to the appropriate provider or supervisor.
• Support Medical Assistants with daily workflow, rooming standards, and provider needs.
• Coordinate coverage for call-outs, PTO, and busy clinic days.
• Assist with training, coaching, and onboarding Medical Assistants.
• Monitor backlogs related to calls, refills, orders, results, forms, and patient messages.
• Work with remote and onsite staff to route and complete requests.
• Protect MAs from being pulled into non-MA tasks.
• Communicate workflow concerns clearly with providers and management.

Skills

Medical Assistant experience

Leadership experience

Communication skills

Organization

Calm under pressure

Multi-location coordination

Tools

eCW (eClinicalWorks)

Job description

KCA Neurology is seeking an Assistant Clinical Supervisor to oversee daily clinical support operations across our outpatient neurology practice. This role is ideal for an experienced Medical Assistant or clinical team lead who is organized, calm under pressure, and able to keep workflows moving efficiently.

The Assistant Clinical Supervisor will manage Medical Assistant workflow, eCW jellybeans/tasks, chart prep oversight, task routing, and provider support needs.