Neurology Clinic - Admin Services Coordinator

The University of Iowa; Iowa City (IA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in health care is seeking an Administrative Services Coordinator to enhance patient experience and streamline clinic operations. This role involves managing schedules, serving as the primary point of contact for patients, and ensuring smooth administrative processes in a busy clinic environment. With a commitment to excellence, the organization fosters a collaborative atmosphere where your contributions will directly impact patient care. If you are passionate about making a difference in health services and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Bachelor’s degree or equivalent and 1 year experience in a medical/clinic setting.
• Proficiency in MS Office and electronic health records (e.g., Epic).

Responsibilities

• Coordinate patient and physician schedules and assist with check-in duties.
• Act as primary reception person and manage patient communications.

Skills

Excellent written and verbal communication skills

Proficiency in computer software applications

Experience in a medical/clinic setting

Knowledge of electronic health records

Education

Bachelor’s degree or equivalent

Tools

EPIC

MS Word

Excel

Outlook

Job description

Neurology Clinic - Admin Services Coordinator

The University of Iowa Health Care Neurology Outpatient Clinic is seeking an Administrative Services Coordinator (ASC) to perform administrative and clinical operation support duties including serving as primary reception person and providing extensive communication with patients and internal/external entities. This position will also coordinate patient and physician schedules, act as access navigator, provide check-in duties, attend patients in exam rooms, and assist with check out and follow-up appointments.

Duties to Include:

• Assists with daily staffing needs as requested by the Clinical Services Coordinator to ensure adequate staffing is met.
• Acts as primary reception person: Answers phones at reception and directs calls to the appropriate services. Gathers patient demographics, explains HIPAA policy, and obtains signatures on forms to allow patient information to be sent to insurance companies. Directs patients to various tests and research study locations. Collects co-payments at the time of check-in.
• Completes reception/patient check-in/check-out duties for the Neurology Clinic and Neuropsychology Clinic; checking patients in/out and opening/closing clinics for the day.
• Assists patients and staff with benefits investigation and enrollment of patients into prior authorization status (i.e., infusions, pharmacy).
• Enters physician referral information into EPIC as needed.
• Performs as back-up for support staff during absences, assisting with scheduling patient appointments/tests and other duties for support services schedulers as needed.
• May provide Qgenda maintenance assistance to the Clinical Services Coordinator and serve as backup for Qgenda-related tasks.
• Performs miscellaneous clerical duties as assigned.

Percent of Effort: 100%

Schedule: Monday – Friday, no weekends or holidays.

The University of Iowa Health Care Medical Center—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.

Required Qualifications

• Bachelor’s degree or an equivalent combination of education and experience
• 1 year experience in a medical/clinic setting.
• Recent working experience with electronic health records (e.g., Epic)
• Proficiency in computer software applications (e.g., MS Word, Excel, Outlook)
• Excellent written and verbal communication skills

Desired Qualifications

• Experience with patient scheduling, clinical schedule workflows, or coordination of patient activities.
• Knowledge of University of Iowa Hospitals and Clinics policies and procedures
• Experience working with spreadsheets and database data entry.
• Demonstrated ability to be self-directed and demonstrate excellent judgment in prioritizing multiple projects and assignments

Please attach a resume and cover letter (under submission relevant materials) as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

Contact Information

• Contact Email: [e-mail]

Equal opportunity/affirmative action employer

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, [phone] or [e-mail] . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.