Neurodiagnostic Field Service Specialist

Natus Medical Incorporated; Minneapolis, Northern (MN, KY); Hybrid; USD 56,000 - 59,000; Full time

Benefits offered by this job

Health benefits

401k contribution

7 paid holidays + 2 floating holidays

Generous paid time off

Tuition reimbursement assistance

Bonuses or commissions where available

Job summary

Natus Medical Incorporated in Minneapolis is seeking a Field Service Specialist to install, maintain, troubleshoot, and train on advanced Neurodiagnostic Devices and Software. You will be the trusted expert customers rely on to install, maintain, troubleshoot, and train on complex systems that directly support patient care.

This highly independent role requires problem solving, strong communication, and ownership in the field, with extensive travel (about 75%).

Qualifications

• Minimum of 5 years of field service experience installing and supporting neurodiagnostic devices.
• Experience with training, troubleshooting, and on-site deployments.
• Medical device experience preferred; MCP/MCSE/A+ are assets.
• SQL Server or database administration experience is a plus

Responsibilities

• Plan, manage, and execute neurology system installations from small to large scale
• Ensure installations meet company standards and customer requirements
• Deliver a high-quality installation experience for long-term customer success
• Perform preventative and routine maintenance on installed equipment
• Respond to field service calls and diagnose issues across PC systems, networks, proprietary hardware and software
• Troubleshoot, repair, and resolve issues with ownership until completion
• Communicate proactively if response times are at risk
• Diagnose root causes and document findings
• Provide feedback to Engineering and Operations to improve products and processes
• Serve as primary on-site point of contact with customers
• Keep customers informed of progress and activities
• Maintain strong communication with internal teams
• Ensure high levels of customer satisfaction through professionalism
• Deliver customer training during installations or scheduled sessions
• Support customer adoption and ongoing knowledge transfer
• Stay current with product knowledge and industry developments
• Follow Quality System procedures and complete documentation (service reports, expense reports, system entries)

Skills

Analytical thinking

Communication skills

Independent worker

Travel readiness

Problem solving

Education

College Diploma or University Degree (or equivalent)

MCP/MCSE/A+ certifications are an asset

Tools

Windows Desktop 7/10

Windows Server & Active Directory

Citrix Server

Imaging & asset management tools

Enterprise antivirus systems

Networking basics

Job description

Natus Medical Incorporated in Minneapolis is seeking a Field Service Specialist to install, maintain, troubleshoot, and train on advanced Neurodiagnostic Devices and Software. You will be the trusted expert customers rely on to install, maintain, troubleshoot, and train on complex systems that directly support patient care.

This highly independent role requires problem solving, strong communication, and ownership in the field, with extensive travel (about 75%).