Network & UC Administrator

Conditions. Workplace Diversity, LLC.; San Antonio (TX); On-site; USD 60,000 - 74,000; Full time

Job summary

University of the Incarnate Word (UIW) seeks a Network & UC Administrator to manage day-to-day network operations across multiple campuses and provide excellent technical support to students and staff.

You will work with LAN/WAN, VPNs, wireless networks, and security controls while communicating complex concepts in clear terms. A strong customer-service mindset and willingness to pursue professional development are required.

Qualifications

• Associates degree or 60 college hours; additional relevant experience may be considered in lieu of listed education.
• Experience with multiprotocol wireless networks in managed environments and with LANs.
• Familiarity with network security tools, procedures, and best practices.

Responsibilities

• Provide technical assistance and support to users, with a strong customer-service focus.
• Administer and maintain the UIW network across multiple locations and campuses.
• Communicate technical information to both technical support and non-technical staff.
• Support day-to-day network operations, upgrades, and problem resolution.

Skills

LAN/WAN troubleshooting

VPN solutions

Wired/Wireless networks

Network security basics

CLI/GUI switch config

FERPA/HIPAA/PCI awareness

Customer service

Non-technical communication

Professional development

Multi-tasking

Education

Associate degree or 60 college hours

Tools

Wireless LAN controllers

Managed switches (CLI/GUI)

Network monitoring tools

Network security appliances

Job description

Network & UC Administrator

Position Summary

The Network & UC Administrator is responsible for providing technical assistance, support, and advice to users, as well as day-to-day administration, maintenance, and support of the UIW network across multiple locations on multiple UIW campuses. This position communicates technical information to technical support entities and non-technical network users, students, and other personnel with a strong customer service focus. The Network & UC Administrator reports to the Network and Unified Communications Manager.

Knowledge Skills and Abilities

• Well-versed in core networking concepts, network monitoring, and troubleshooting LANs, WANs, VPN solutions, routers, switches, virtualized and physical appliances.
• Good understanding of information security rules and regulations related to data confidentiality (e.g., FERPA, HIPAA, and PCI).
• Skilled in designing, implementing, and maintaining a wired and wireless local area network, including access point installation/ configuration and use of management platform interfaces.
• Skilled in using network monitoring tools to proactively monitor a variety of network conditions.
• Proficient in IP addressing/subnetting, protocol analysis tools, and monitoring tools.
• Ability to work successfully independently and in a team environment, prioritizing the needs of the team.
• Ability to actively pursue and continue professional development and training related to networking and information technology.
• Ability to take on new technology, utilizing available learning resources, attend classes/seminars/workshops, and other professional development opportunities.
• Advanced critical thinking, troubleshooting, and problem-solving skills.
• Ability to maintain confidentiality and professionalism in all aspects of the job.
• Ability to manage multiple tasks with frequent interruptions.
• Ability to manage multiple priorities.
• Ability to diffuse and manage volatile and stressful situations.
• Ability to communicate in non-technical terms to community members with a customer service focus.
• Ability to work effectively with individuals from diverse communities and cultures.
• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.

Required Education

Associates Degree or at least 60 college hours. Note that up to two years of additional relevant experience in areas identified below will be considered in lieu of listed education.

Required Work Experience

• Relevant experience with Multiprotocol Wireless Networks in a managed environment, including wireless LAN controllers.
• Relevant experience with Multiprotocol Local Area Networks.
• Relevant experience with Network Security appliances or Network Access Control software.
• Relevant experience with managed switches using CLI and GUI to configure switches.
• Relevant experience with network security tools, procedures, and best practices.

Preferred Qualifications

• Associates Degree in Computer Science or in a related field.
• Experience in System Administration, specifically for higher education.
• One (1) year of experience with Multiprotocol Wireless Networks in a managed environment including wireless LAN controllers (local and cloud-based).
• One (1) year of experience with Multiprotocol Local Area Networks including routing and switching.
• One (1) year of experience with Network Security appliances or Network Access Control software, and/or Authorization / Access Control systems.
• Relevant certification (CCNA, CWNA, Network+, or similar).
• Experience in networking in virtual environments, as well as network security tools, procedures, and best practices.

Required Certifications, Licenses or Registrations

• Must have a valid drivers license, driving record that is insurable by UIW insurance carrier, and be at least 21 years of age, as required to drive for UIW.
• Ability to successfully acquire military clearance to access UIW systems/employees located at the local military bases of Ft. Sam Houston JBSA, Lackland AFB, and Randolph AFB.

Work Hours

Typical work week is M-F 8AM to 5PM with flexibility with extended hours as needed to meet departmental goals. Extended hours may include some evening hours, weekend work, and occasional over-night hours as needed to execute upgrades an/or meet departmental goals.

Physical Demands

• Ability to lift up to 30lbs of computer equipment.
• Ability to reach overhead, bend, squat to retrieve and install computer and related equipment.
• Ability to push/pull equipment carts holding up to 100lbs.
• Ability to actively engage in troubleshooting and installation activities for extended periods of time.
• Ability to regularly move about main campus and local satellite campuses to provide customer install/troubleshooting services as needed throughout the day.
• Ability to move about campus and event venues to provide IT support as needed during assigned events.
• Ability to regularly move about campus actively engage faculty, staff, and potential/current students, as well as attend meetings on and off campus.

Posting Number: AS2319PO

Job Type: Full Time

Job Category: Administrator (exempt)

Desired Start Date: 11/02/2026

Reports To: Network and UC Manager

Salary: $67,000 Annualized

Open Date: 09/25/2026

Open Until Filled: Yes

UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).