Information Technology Specialist III (55129)

Claflin University; Orangeburg (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Claflin University seeks an Information Technology Specialist III to design, maintain, and evaluate network and telecommunication systems. Responsibilities include network administration, managing ISP connections, and troubleshooting various IT issues.

The ideal candidate should possess an associate degree in computer science, at least four years of networking experience, and have a good grasp of network equipment and technologies. Willingness to work additional hours is expected.

Qualifications

• Associate degree in computer science or related field required.
• Four years of networking experience required.
• Combination of certificates and experience related to the requirements of the position.

Responsibilities

• Designs and maintains network and telecommunication systems.
• Manages and monitors ISP connectivity.
• Plans and supports telecommunications systems.

Skills

Networking experience

Technical support

Troubleshooting

Planning and design

Education

Associate degree in computer science or related field

Bachelor's degree in computer science or related field

Tools

Network equipment (Extreme Networks, Cisco, etc.)

VMWare and Nutanix clusters

Job description

SUMMARY OF POSITION

Under general direction designs, supports, maintains, and evaluates network and telecommunication systems; installs, configures, and maintains both physical and virtual network appliances; maintains college wired and wireless network, ISP connectivity; servers; performs other related duties as assigned.

ESSENTIAL DUTIES/NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

Network Administration/Server Support (50%)

• Responsible for planning, developing, maintaining, and monitoring the security of the campus network.
• Designs, plans, installs, implements, and monitors both system and application software on the network switches, wireless controllers and access points, Firewall, VPN appliances, NAC appliance, and other networked devices.
• Monitor the network to ensure that the network is available to all system users.
• Responsible for all backups of the network devices.
• Install, configure, maintain, and support enterprise systems.
• Resolve escalated help-desk tickets.
• Work with vendors to research new technologies to enhance or improve campus technology.

E-mail/Internet/Systems Support (30%)

• Manage and monitor ISP connectivity.
• Researches and troubleshoots e-mail problems by reviewing mail logs, records, and network configurations.
• Troubleshoot wired and wireless connectivity issues.

Telecommunications Support (20%)

• Plans, recommends, and assists in the design of telecommunications systems and procedures.
• Coordinates the ordering and installation of telecommunications and data systems equipment and cabling.
• Research, analyze, troubleshools, and resolves telecommunications-related problems.
• Maintains telecommunication server, appliances and software.
• Support and maintain campus-wide video surveillance and security camera systems.

All duties and responsibilities must be performed in compliance with the University's Service Expectations.

Qualifications

Obligatory Qualifications:

• Associate degree in computer science or related field.
• Four years of networking experience.
• Combination of certificates and experience related to the requirements of the position.

Preferred Qualifications:

• Bachelor's degree in computer science or related field.
• Three years of related experience in network management.
• Experience with Network equipment (Extreme Networks, Cisco, Aerohive, Aruba).
• Experience with Fortinet products.
• Wireless design and deployment.
• Familiarity with Telecommunications equipment.
• Experience with VMWare and Nutanix clusters.

Knowledge, Skills, and Abilities

• Working knowledge of local and wide area networks (LAN/WAN), Internet, e-mail systems, telecommunications, data communications, standard operating systems, software packages, and software utilities.
• Proper records maintenance and storage for local and distributed environments.
• Experience in all areas of local and wide area networks management and administration including but not limited to system configuration, upgrades, setup, troubleshooting, planning, designing, implementation, and user support.
• Troubleshooting, maintaining, configuration and supporting telecommunications equipment.
• Plan, design, and maintain data networks and network application servers.
• Provide technical support to users.
• Administer day-to-day operation of network equipment and network application servers.
• Implement LAN/WAN maintenance and management.
• Explain technical concepts in non-technical terms to faculty, staff, and students.
• Keep current by reading, interpreting, and applying information on technological changes and updates.
• Develop and maintain system documentation, SOPs, and technical diagrams.
• Prepare clear and concise written communications.
• Research technical manuals and guides to respond to user questions, prioritize requests, organize, schedule, and coordinate a variety of activities and projects.
• Ability to learn new software and hardware packages.
• Adapt to changes in technology.
• Work independently and as a team member.
• Establish and maintain cooperative-working relationships with all those contacted during the course of work.

Guidelines and Supervision

The Information Technology Specialist III reports to the Interim Leader/CIO of IT. Under general supervision be able to respond to and diagnose problems independently or through discussion with others.

Special Considerations

Display a willingness to work additional hours during the week and/or weekend, if required.

Hours

The university's operating hours are Monday through Thursday 8am - 5pm and Friday 8am - 1pm. This position requires occasional weekends and hours outside of regular business hours.

Disclaimer

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Equal Employment Opportunity Statement

We believe that a diverse faculty and staff are essential to achieving academic excellence; thus, we strongly encourage applications from candidates from all racial, ethnic, and cultural backgrounds.