Network & Telecommunications Services Leader

Kettering Health; Kettering (OH); On-site; USD 120,000 - 170,000; Full time

Job summary

Kettering Health is seeking a Manager of Network & Telecommunications to lead teams responsible for wired and wireless networks, voice UC, DAS, and data circuits across facilities and affiliates. The role translates enterprise strategy into operating plans to keep clinical and business technology connected, secure, and scalable.

The manager sets standards for service delivery, safeguarding information assets, and meeting vendor/performance targets.

Qualifications

• Bachelor's degree in a relevant field and management experience.
• 3+ years supporting and managing the delivery of IT services.
• 5+ years of relevant systems/management experience preferred.
• Vendor management across software, hardware, construction, and implementation preferred.
• Demonstrated operational oversight, including using data to drive decisions.

Responsibilities

• Own end-to-end delivery of network connectivity and telecom services across all Kettering Health facilities and affiliates, including 24/7 support coverage and disaster recovery readiness.
• Hold the network and telecom teams accountable for performance against the IS Balanced Scorecard, SLA targets, and regulatory compliance requirements, including critical clinical-communication systems.
• Drive services toward standardized, consolidated, automated, and self-service delivery models, reducing manual effort and variability across sites.
• Identify and lead improvement initiatives across the teams, using internal performance metrics tracked over time to find gaps before they become incidents.
• Manage carrier and vendor relationships (e.g., circuit providers, DAS integrators, telecom hardware/software vendors), holding them to contractual and performance commitments, and escalating formally when service issues affect patient care or operations.
• Support the adoption of Agile/Scrum practices within the network and telecom teams to improve throughput and transparency.
• Define deliverables and participate directly in projects spanning network connectivity and telecom services, delivering on time and within budget.
• Partner with architects and engineering teams to build short- and long-term plans that expand capability, modernize existing systems, and refresh equipment lifecycle keeping pace with growth in bandwidth, IoT/RTLS, and clinical mobility demands.
• Apply the IS Management System and IS Framework consistently in executing all responsibilities of this role.

Skills

ITSM

Vendor management

Leadership

Data-driven decisions

Agile delivery

Education

Bachelor's degree in a relevant field

ITIL v3 or higher

Agile

PMP

Job description

Kettering Health is seeking a Manager of Network & Telecommunications to lead teams responsible for wired and wireless networks, voice UC, DAS, and data circuits across facilities and affiliates. The role translates enterprise strategy into operating plans to keep clinical and business technology connected, secure, and scalable.

The manager sets standards for service delivery, safeguarding information assets, and meeting vendor/performance targets.