Network Technician: On-Site IT Support & Troubleshooting

Digital Management Llc; Northern (KY); Hybrid; USD 67,000 - 80,000; Full time

Job summary

DMI is seeking a Network Technician to support DHS-related sites with in-person help desk and desktop/server troubleshooting. You will deploy equipment, manage accounts, and document network changes under DHS standards.

This role requires an Associate degree or technical cert, plus three years in IT and U.S. citizenship. On-site duties are in Crownsville, MD, with fingerprint background checks required.

Qualifications

• Associate degree in CS/IS/Engineering or technical cert in data communications or equivalent military training.
• Three years of computer-related experience.
• Two years in Windows infrastructure, devices installation/maintenance.

Responsibilities

• Provide in-person help desk troubleshooting for software, hardware, and peripherals.
• Support DHS sites and satellite offices with on-site coverage.
• Perform remote site coverage and remote diagnosis tasks as needed.
• Create and manage user accounts and permissions per DHS policies.
• Document processes and configurations for the environment.

Skills

Windows infrastructure

Desktop support

Remote diagnosis tools

Education

Associate degree or technical certificate

Equivalent military training

Tools

Active Directory

Group Policy

Job description

DMI is seeking a Network Technician to support DHS-related sites with in-person help desk and desktop/server troubleshooting. You will deploy equipment, manage accounts, and document network changes under DHS standards.

This role requires an Associate degree or technical cert, plus three years in IT and U.S. citizenship. On-site duties are in Crownsville, MD, with fingerprint background checks required.