Network Technician

Digital Management Llc; Northern (KY); Hybrid; USD 67,000 - 80,000; Full time

Job summary

DMI is seeking a Network Technician to support DHS-related sites with in-person help desk and desktop/server troubleshooting. You will deploy equipment, manage accounts, and document network changes under DHS standards.

This role requires an Associate degree or technical cert, plus three years in IT and U.S. citizenship. On-site duties are in Crownsville, MD, with fingerprint background checks required.

Qualifications

• Associate degree in CS/IS/Engineering or technical cert in data communications or equivalent military training.
• Three years of computer-related experience.
• Two years in Windows infrastructure, devices installation/maintenance.

Responsibilities

• Provide in-person help desk troubleshooting for software, hardware, and peripherals.
• Support DHS sites and satellite offices with on-site coverage.
• Perform remote site coverage and remote diagnosis tasks as needed.
• Create and manage user accounts and permissions per DHS policies.
• Document processes and configurations for the environment.

Skills

Windows infrastructure

Desktop support

Remote diagnosis tools

Education

Associate degree or technical certificate

Equivalent military training

Tools

Active Directory

Group Policy

Job description

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLCis seeking a Network Technicianto join us.

Duties and Responsibilities:

• Supports the designated sites assigned, the position also supports satellite offices associated with DHS. The offices include the county courthouses, sheriff’s offices, and other locations where DHS staff and contractors are located.
• Provides in-person help desk computer/server troubleshooting support, to include investigating software related failures in addition to faulty computer components and peripherals (disk drives, motherboards, mice, printers, keyboards, etc.).
• Provides in-person remote site coverage for other supported locations which will include all duties as outlined above for said location in the event that the individual responsible for the location is on leave or out of the office.
• Provides desktop telephone support to other off-site staff, to include providing remote computer support/diagnosis, using DHS provided remote diagnosis tools.
• Serves as a technical resource to other Administrators.
• Manages, creates, and provisions accounts, permissions, and identities per DHS’ policies.
• Manages, creates, and shares documentation and other material on processes, technical implementations, as well as modifications and changes in the environment.
• Deploys equipment to meet the agency’s needs.
• Configures and manages IT equipment per DHS’ standards

Qualifications

Education and Years of Experience:

• An Associate's degree from an accredited college or university in Computer Science, Information Systems, Engineering or a related field; or Technical school certificate of completion in the data communications field including cable installation, or the equivalent military training.
• An additional year of specialized experience may be substituted for the required education.
• Three (3) years of experience in a computer-related field.

Required and Desired Skills/Certifications: Two (2) years of experience in the following areas: Installation, operation, and maintenance of Windows Infrastructure and connected devices.

Background Requirements: Must successfully pass a fingerprint-based background investigation.

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements:None requiredfor this position.

Location: Crownsville, MD

Minimum Salary Rate

$66,867

Median Salary Rate

$80,241

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right– We lead with honesty and integrity.
• Own the Outcome– We take responsibility and deliver.
• Deliver for Our Customers– We are relentless about delivering value.
• Think Bold, Act Smart– We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

• Convenience/Concierge– Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development– Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial– Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition– Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMIvalues employeesfor their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.