Network Technician II - Troubleshoot, Install & Support

The Howard University; United States; On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Health & Wellness

PTO & Holidays

403(b) match

Professional Development

Tuition reimbursement

Career advancement

Wellness programs

Commuter benefits

Vibrant company culture

Job summary

Howard University is seeking a skilled Network Technician to design, install, troubleshoot, and maintain LAN hardware and software across on-site facilities. You will troubleshoot connectivity, perform backups, and support user services through the help desk. Strong communication and analytical skills are essential.

Responsibilities include coordinating upgrades, enforcing security procedures, and collaborating with vendors to meet department goals. A BS/BA in CS or CE is required.

Qualifications

• BS/BA in computer science, computer engineering or relevant experience.
• Proven experience as network technician or relevant position.
• Outstanding diagnostic, problem-solving and analytical skills.
• Good communication skills.
• CCENT/CCNA qualifications are strongly preferred.

Responsibilities

• Configures, installs, tests, troubleshoots, repairs and monitors LAN hardware/software to ensure connectivity.
• Resolves network and telecom malfunctions including mainframe and remote access connections.
• Provides customer service through help desk and maintains user problem database.
• Performs routine network systems administration: user/hardware access, security, inventory.
• Advises and trains users on hardware and software operations.
• Plans and tests software/hardware upgrades and budget considerations.
• Coordinates network expansion with staff, vendors or contractors.

Skills

Diagnostic abilities

Problem-solving

Communication skills

LAN/WAN knowledge

TCP/IP knowledge

Analytical thinking

Education

BS/BA in computer science or computer engineering

Tools

CCENT/CCNA qualifications

Job description

Howard University is seeking a skilled Network Technician to design, install, troubleshoot, and maintain LAN hardware and software across on-site facilities. You will troubleshoot connectivity, perform backups, and support user services through the help desk. Strong communication and analytical skills are essential.

Responsibilities include coordinating upgrades, enforcing security procedures, and collaborating with vendors to meet department goals. A BS/BA in CS or CE is required.