Network Technician II

Howard University College of Medicine; Washington; Hybrid; USD 60,000 - 72,000; Full time

Benefits offered by this job

Health & vision insurance

PTO & holidays

403(b) with company match

Tuition reimbursement

Wellness programs

Commuter benefits

Job summary

Howard University in the United States is seeking a Network Technician II to support network development and maintenance across onsite facilities. You will analyze service requests, troubleshoot LAN/WAN issues, install and test hardware/software, and provide frontline customer support through the central help desk, ensuring connectivity and reliability.

The role requires strong diagnostic and communication skills, familiarity with TCP/IP, and CCENT/CCNA credentials preferred; full benefits are

Qualifications

• BS/BA in computer science, computer engineering or relevant experience.
• CCENT/CCNA qualifications strongly preferred.
• Excellent diagnostic, problem-solving and communication skills.

Responsibilities

• Configures, installs, tests, troubleshoots and monitors LAN hardware/software.
• Identifies and resolves network/telecom malfunctions and connectivity issues.
• Provides customer service through central help desk and documents resolutions.
• Performs routine network administration and security procedures.
• Plans and tests software/hardware upgrades and advises users on capabilities.

Skills

Network troubleshooting

Diagnostics

Communication

LAN/WAN

TCP/IP

Hardware

Telephony

CCENT/CCNA

Education

BS/BA in computer science or computer engineering

Job description

## Network Technician IIApply: Wonder Plaza, Technology Center: Full time: Posted Today: JR108525The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission.At Howard University, we prioritize well-being and professional growth.Here is what we offer: * ***Health & Wellness:*** Comprehensive medical, dental, and vision insurance, plus mental health support* ***Work-Life Balance:*** PTO, paid holidays, flexible work arrangements* ***Financial Wellness:*** Competitive salary, 403(b) with company match* ***Professional Development:*** Ongoing training, tuition reimbursement, and career advancement paths* ***Additional Perks:*** Wellness programs, commuter benefits, and a vibrant company culture**Join Howard University and thrive with us!** https://hr.howard.edu/benefits-wellnessBASIC FUNCTION:This multi‐faceted technical position is responsible for network development and maintenance. Analyzing customer requests for service and maintenance calls in assigned area. The position is also responsible for troubleshooting, repairing and maintaining a variety of equipment. An employee in this class is responsible for communicating directly with customers. Work may be performed in a shop environment or on‐site at otherfacilities.SUPERVISORYACCOUNTABILITY: N/ANATURE AND SCOPE:Internal contacts include department’s management in pursuit of quality, efficiency, and continuous improvement onthe goals to meet needs dictated by the department.External contacts may include customers, vendors and the general public.PRINCIPALACCOUNTABILITIES:* Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, including peripheral devices, wiring and cabling to ensure connectivity and functionality.* Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces; start/restart network after disruptions or failures using computer diagnostic tools and software; run system backups; resolves desktop computer problems.* Provides customer service through central help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs. Maintains database of user problems and resolution.* Performs routine network systems administration to include, but not limited toaddition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies, purchasing hardware/software through state contracts, planning and implementing desktop computer migration andmaintaining inventory control systems.* Advises and trains users on the operation and capabilities of hardware and application software.* Plans, schedules, installs and tests software updates and hardware upgrades; conducts needanalysis of equipment, software, network security, budget, disaster recovery concerns, training and equipment resources to plan and recommend network changes in ways that meet program goals.* Coordinates network expansion with agency technical staff, consultants, contractual vendors or OTM.Design, CORECOMPETENCIES:* Proven experience as network technician or relevant positionOutstanding diagnostic, problem-solving and analytical skills* Good communication skillsGood knowledge of LAN/WAN networks, TCP/IP protocols and networktechnologies* Hands-on experience with common software, hardware, and telephonyCCENT/CCNA qualifications are strongly preferredMINIMUMREQUIREMENTS:BS/BA in computer science, computer engineering or relevant experience**Compliance Salary Range Disclosure****Expected Salary Range:** $60,000.00- 72,000.00### About UsHoward University is a comprehensive, research-oriented, historically Black private university providing an educational experience of exceptional quality to students of high academic potential with particular emphasis upon the provision of educational opportunities to promising Black students. Further, the University is dedicated to attracting and sustaining a cadre of faculty who are, through their teaching and research, committed to the development of distinguished and compassionate graduates and to the quest for solutions to human and social problems in the United States and throughout the world.Howard University does not discriminate on the basis of race, color, national and ethnic origin, sex,sexual orientation,gender or gender identity, marital status, religion, disability or protected veterans status. Veterans and people with disabilities are encouraged to apply.Inquiries regarding provisions for persons with disabilities or veterans status, Equal Employment Opportunity and Title IX should be directed to the Office of Employee Relations and Equal Employment Opportunity at 202-806-1280.**This position description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The university has the right to revise this position description at any time. This position description is not be construed as a contract for employment.**