Network Technician II

Howard University; Washington (District of Columbia); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Health & Wellness

Work-Life Balance

Financial Wellness

Professional Development

Additional Perks

Job summary

Howard University’s Talent Acquisition department seeks a skilled Network Technician to support the design, installation, testing and maintenance of LAN/WAN infrastructure. You will analyze service requests and troubleshoot on-site or in a shop environment in Washington, DC.

Responsibilities include configuring network hardware/software, resolving connectivity problems, performing routine administration, and advising users on hardware and software capabilities.

Qualifications

• BS/BA in computer science, computer engineering or relevant experience
• Strong diagnostic, problem-solving and analytical abilities
• CCENT/CCNA qualifications preferred

Responsibilities

• Configure, install, test, and monitor LAN hardware and software for connectivity.
• Identify and resolve network and telecom malfunctions including mainframe and remote access.
• Provide customer service via help desk and maintain problem-resolution databases.
• Perform routine network administration: user accounts, security procedures, hardware/software purchases.
• Advise and train users on hardware and software capabilities.
• Plan and test software/hardware upgrades and network changes to meet goals.
• Coordinate network expansion with technical staff, consultants, and vendors.

Job description

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission. At Howard University, we prioritize well-being and professional growth. Here is what we offer:

• Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
• Work-Life Balance: PTO, paid holidays, flexible work arrangements
• Financial Wellness: Competitive salary, 403(b) with company match
• Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
• Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture

Join Howard University and thrive with us! https://hr.howard.edu/benefits-wellness

BASIC FUNCTION:

This multi‐faceted technical position is responsible for network development and maintenance. Analyzing customer requests for service and maintenance calls in assigned area. The position is also responsible for troubleshooting, repairing and maintaining a variety of equipment. An employee in this class is responsible for communicating directly with customers. Work may be performed in a shop environment or on‐site at other facilities.

SUPERVISORYACCOUNTABILITY: N/A

NATURE AND SCOPE:

Internal contacts include department’s management in pursuit of quality, efficiency, and continuous improvement onthe goals to meet needs dictated by the department.External contacts may include customers, vendors and the general public.

PRINCIPALACCOUNTABILITIES:

• Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, including peripheral devices, wiring and cabling to ensure connectivity and functionality.
• Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces; start/restart network after disruptions or failures using computer diagnostic tools and software; run system backups; resolves desktop computer problems.
• Provides customer service through central help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs. Maintains database of user problems and resolution.
• Performs routine network systems administration to include, but not limited to addition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies, purchasing hardware/software through state contracts, planning and implementing desktop computer migration and maintaining inventory control systems.
• Advices and trains users on the operation and capabilities of hardware and application software.
• Plans, schedules, installs and tests software updates and hardware upgrades; conducts need analysis of equipment, software, network security, budget, disaster recovery concerns, training and equipment resources to plan and recommend network changes in ways that meet program goals.
• Coordinates network expansion with agency technical staff, consultants, contractual vendors or OTM.Design, CORE

COMPETENCIES:

• Proven experience as network technician or relevant positionOutstanding diagnostic, problem-solving and analytical skills
• Good communication skillsGood knowledge of LAN/WAN networks, TCP/IP protocols and network technologies
• Hands‑on experience with common software, hardware, and telephonyCCENT/CCNA qualifications are strongly preferred

MINIMUMREQUIREMENTS:

BS/BA in computer science, computer engineering or relevant experience

Compliance Salary Range Disclosure

Expected Salary Range: $60,000.00- 72,000.00