Network Technician II

The Howard University; United States; On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Health & Wellness

PTO & Holidays

403(b) match

Professional Development

Tuition reimbursement

Career advancement

Wellness programs

Commuter benefits

Vibrant company culture

Job summary

Howard University is seeking a skilled Network Technician to design, install, troubleshoot, and maintain LAN hardware and software across on-site facilities. You will troubleshoot connectivity, perform backups, and support user services through the help desk. Strong communication and analytical skills are essential.

Responsibilities include coordinating upgrades, enforcing security procedures, and collaborating with vendors to meet department goals. A BS/BA in CS or CE is required.

Qualifications

• BS/BA in computer science, computer engineering or relevant experience.
• Proven experience as network technician or relevant position.
• Outstanding diagnostic, problem-solving and analytical skills.
• Good communication skills.
• CCENT/CCNA qualifications are strongly preferred.

Responsibilities

• Configures, installs, tests, troubleshoots, repairs and monitors LAN hardware/software to ensure connectivity.
• Resolves network and telecom malfunctions including mainframe and remote access connections.
• Provides customer service through help desk and maintains user problem database.
• Performs routine network systems administration: user/hardware access, security, inventory.
• Advises and trains users on hardware and software operations.
• Plans and tests software/hardware upgrades and budget considerations.
• Coordinates network expansion with staff, vendors or contractors.

Skills

Diagnostic abilities

Problem-solving

Communication skills

LAN/WAN knowledge

TCP/IP knowledge

Analytical thinking

Education

BS/BA in computer science or computer engineering

Tools

CCENT/CCNA qualifications

Job description

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission.

At Howard University, we prioritize well-being and professional growth.

Here is what we offer:

• Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
• Work-Life Balance: PTO, paid holidays, flexible work arrangements
• Financial Wellness: Competitive salary, 403(b) with company match
• Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
• Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture

Join Howard University and thrive with us! https://hr.howard.edu/benefits-wellness

BASIC FUNCTION:

This multi‐faceted technical position is responsible for network development and maintenance. Analyzing customer requests for service and maintenance calls in assigned area. The position is also responsible for troubleshooting, repairing and maintaining a variety of equipment. An employee in this class is responsible for communicating directly with customers. Work may be performed in a shop environment or on‐site at other facilities.

SUPERVISORY ACCOUNTABILITY:

N/A

NATURE AND SCOPE:

Internal contacts include department's management in pursuit of quality, efficiency, and continuous improvement onthe goals to meet needs dictated by the department.External contacts may include customers, vendors and the general public.

PRINCIPAL ACCOUNTABILITIES:

• Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, including peripheral devices, wiring and cabling to ensure connectivity and functionality.
• Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces; start/restart network after disruptions or failures using computer diagnostic tools and software; run system backups; resolves desktop computer problems.
• Provides customer service through central help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs. Maintains database of user problems and resolution.
• Performs routine network systems administration to include, but not limited to addition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies, purchasing hardware/software through state contracts, planning and implementing desktop computer migration and maintaining inventory control systems.
• Advise and trains users on the operation and capabilities of hardware and application software.
• Plans, schedules, installs and tests software updates and hardware upgrades; conducts needanalysis of equipment, software, network security, budget, disaster recovery concerns, training and equipment resources to plan and recommend network changes in ways that meet program goals.
• Coordinates network expansion with agency technical staff, consultants, contractual vendors or OTM.Design, CORE

COMPETENCIES:

• Proven experience as network technician or relevant positionOutstanding diagnostic, problem-solving and analytical skills
• Good communication skills Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies
• Hands-on experience with common software, hardware, and telephony CCENT/CCNA qualifications are strongly preferred

MINIMUM REQUIREMENTS:

BS/BA in computer science, computer engineering or relevant experience

Compliance Salary Range Disclosure

Expected Salary Range: $60,000.00- 72,000.00