Network Technician I: VIP & Multi-Site Support

Contra-Costa-County; California (MO); On-site; USD 65,000 - 85,000; Full time

Job summary

Contra Costa County's Department of Information Technology seeks a Network Technician I to provide desktop and network support across multiple county sites in Martinez. You will work with Network Administrators on projects and deliver high-quality service to staff and VIPs, ensuring reliable IT operations county-wide.

The role emphasizes analytical thinking, proactive problem solving, and discreet handling of information in a high-profile environment.

Qualifications

• Associates degree in CS or information processing or 24/36 CS units.
• CCNA or similar network certs are a plus.
• Experience with desktop and network support is desirable.

Responsibilities

• Troubleshoot technical issues across multiple sites.
• Provide user support to ensure smooth operations.
• Maintain accurate documentation of support activities and configurations.
• Provide training and knowledge sharing on network topics and security.
• Offer remote support to off-site offices and users.
• Collaborate on IT projects and system upgrades.
• Support audio-visual systems in meeting spaces and events.

Skills

Analytical

Proactive

Resilient

Collaborative

Customer-Oriented

Adaptable

Discreet

Education

Associates of Arts degree in CS or information processing

24 semester units / 36 quarter units in CS or information systems

CCNA certification (_desirable)

Job description

Contra Costa County's Department of Information Technology seeks a Network Technician I to provide desktop and network support across multiple county sites in Martinez. You will work with Network Administrators on projects and deliver high-quality service to staff and VIPs, ensuring reliable IT operations county-wide.

The role emphasizes analytical thinking, proactive problem solving, and discreet handling of information in a high-profile environment.