Multi-Site IT Technician | Security & Infrastructure

Hampton Roads Community Action Program; Newport News (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Annual leave

Sick leave

Birthday day off

Health insurance

Retirement plan with company match

Job summary

Hampton Roads Community Action Program in Newport News, VA is seeking an IT Technician to ensure the reliability, performance, and security of the organization’s technology environment across Portsmouth and surrounding sites.

You will support daily IT operations, manage network infrastructure, and implement technology solutions aligned with agency needs, including occasional early-morning, weekend events and travel as required.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience). Bachelor degree preferred.
• 3+ years of experience in IT operations, infrastructure management, or related roles.
• Working knowledge of networks, servers, cloud platforms (e.g., Azure, AWS), and IT service management.
• Experience with ITIL practices and service management frameworks.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Excellent communication and stakeholder‑management abilities.

Responsibilities

• Manages and maintains Microsoft Windows applications and systems, various android apps and iOS (Apple) integration.
• Manages the acquisition, installation and maintenance of the organization’s local area network hardware/software.
• Manages network operations to include: troubleshooting connectivity problems; installing & maintaining routers; assessing and reporting operational status; performing backups and restores; etc.
• Ensures technology documents/certificates such as product registrations, SSL certificates, maintenance agreements, service contracts, etc. related to technology operations and/or technology services are evaluated, updated and processed.
• As needed and appropriate but no less than annually, provides written technology policy guidance to managers, supervisors, staff and consumers/participants.
• Performs routine preventive maintenance on hardware and software.
• Analyzes technology requirements and develops functional specifications.
• Conducts comparative analysis and competitive bidding when necessary.
• Assists staff in understanding and using technology; conducts regular staff technology presentations and trainings.
• Presents and implements technological alternatives to streamline functions and improve productivity.
• Manages technology inventory to include procurement and disposal.
• Ensures compliance with all software licensing agreements.
• Manages and safeguards software media and associated licenses.
• Tracks software versions.
• Maintains centralized software use log.
• Develops annual technology goals and detailed plans for goal accomplishment.
• Creates and maintains LAN/WAN maintenance logs.

Skills

Communication skills

Analytical thinking

Problem-solving

Stakeholder management

Technical troubleshooting

Education

Associate’s degree in Information Technology, Computer Science, or related field

Bachelor’s degree preferred

Tools

ITIL

Job description

Hampton Roads Community Action Program in Newport News, VA is seeking an IT Technician to ensure the reliability, performance, and security of the organization’s technology environment across Portsmouth and surrounding sites.

You will support daily IT operations, manage network infrastructure, and implement technology solutions aligned with agency needs, including occasional early-morning, weekend events and travel as required.