Level IIIII Technician

TeamLogic IT of Mountain View; Mountain View (CA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Flexible schedule

Health insurance

Paid time off

Profit sharing

Tuition assistance

Vision insurance

Job summary

A leading IT service provider in Mountain View is seeking an experienced IT professional to manage and monitor client networks and support cloud infrastructures. Responsibilities include troubleshooting complex issues, managing projects, and providing excellent customer service. Ideal candidates will have MSP experience and strong communication skills. Flexible work-from-home options are available.

Qualifications

• Experience supporting small-medium business users.
• Ability to troubleshoot server, network, wireless, hardware, and software issues.
• Knowledge of Windows servers and virtualization.

Responsibilities

• Manage and monitor client's IT infrastructure.
• Support cloud infrastructure and services.
• Create and implement IT projects.
• Provide telephone support through remote access.

Skills

Customer service

Communication

Troubleshooting complex network issues

MSP experience

Tools

Azure

SharePoint

Job description

Benefits:

401(k) matching

Bonus based on performance

Dental insurance

Flexible schedule

Health insurance

Paid time off

Profit sharing

Tuition assistance

Vision insurance

We are seeking an experienced IT and networking professional with a broad range of skill sets and a desire to work in a team based collaborative environment. Qualified individuals must possess an relentless customer service attitude and exceptional communication skills. If you've got the ability to troubleshoot complex network issues, and the willingness and patience required to help a user find their Start menu, you might be the candidate we are looking for. MSP experience, or experience supporting small-medium business users is required.

Responsibilities:

Must be located in the San Francisco Bay Area, South Bay preferred

Managing and monitoring our client's computers, network, servers, systems, and entire IT infrastructure

Supporting cloud infrastructure including Azure, SharePoint, and other cloud based services

Creating, managing, and implementing projects; small to large

Troubleshooting server, network, wireless, hardware, and software issues

Updating client IT documentation, network maps, tickets, and notes

Server account management; joining new and existing computers to domain

Software setup, configuration, and troubleshooting

Data backup and recovery (local and cloud); drive imaging

Local and hosted email migrations

Troubleshooting and remediation of problems on PC and Mac workstations.

Provide telephone support to resolve issues on-line through remote access.

·Installation, configuration and administration of Windows servers including a deep understanding of Virtualization, Active Directory, and cloud hosting.

Network design, planning, implementation and support including DHCP, DNS, Domains, Firewall setup, VLANs, VPN access and redundant ISP load balancing and failover.

Setting up maintenance schedules and monitoring issues using remote management tools.

Provide detailed documentation and accounting of time in ticketing system

Flexible work from home options available.