Network Technician I: White-Glove IT Support

County of Contra Costa; California (MO); On-site; USD 52,000 - 76,000; Full time

Job summary

County of Contra Costa’s Department of Information Technology seeks a Network Technician I to deliver desktop and network support across multiple county sites. The role emphasizes high-quality service, problem solving, and discreet handling of information in high-profile environments.

You will work with Network Administrators on projects, provide training, and support AV systems. A California driver’s license is required, with substitution options for education or CCNA certification.

Qualifications

• One year of full-time experience performing computer and network systems equipment installation.
• Requires California Driver’s License and ability to pass background checks.
• Education substitutions or CCNA/other certifications may substitute parts of the educational requirement.

Responsibilities

• Troubleshooting system issues across multiple county sites.
• Provide user technical support ensuring smooth operations.
• Maintain up-to-date documentation of support activities and configurations.
• Provide training and share knowledge on network topics and security protocols.
• Provide remote support to off-site and satellite offices.
• Collaborate on IT projects and system upgrades.
• Support audio-visual systems for indoor/outdoor events.

Skills

Critical Thinking

Fact Finding

Innovative Problem Solving

Professional & Technical Expertise

Action & Results Focused

Adaptability

Attention to Detail

Learning Agility

Oral Communication

Writing

Customer Focus

Teamwork

Professional Integrity & Ethics

Education

Associates of Arts degree in CS or Information Processing OR 24 semester units / 36 quarter units in CS/IS

Tools

Cisco CCNA Certification

AWS

Azure

Python

PowerShell

Tanium

Dante/Crestron Audio Visual

Job description

County of Contra Costa’s Department of Information Technology seeks a Network Technician I to deliver desktop and network support across multiple county sites. The role emphasizes high-quality service, problem solving, and discreet handling of information in high-profile environments.

You will work with Network Administrators on projects, provide training, and support AV systems. A California driver’s license is required, with substitution options for education or CCNA certification.