Enterprise Network Support Specialist

Network Craze Technologies; Williston (VT); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Retirement Plan with 3% match

15 days Paid Time Off

On-Call Bonus Program

Life Insurance

Job summary

Network Craze Technologies in Williston, Vermont, is seeking a Network Support Technician who enjoys helping people and thrives on solving technical issues. You’ll serve as the first point of contact for customers and support our internal IT needs, ensuring quick ticket resolution and coordinating hardware dispatch. This role requires strong communication skills and technical knowledge in networking.

The ideal candidate has 1-2 years of experience and a strong desire to learn and grow in the field of IT. Benefits include a starting salary of 65K per year, 15 days of Paid Time Off, and support for obtaining certifications like CCNA.

Qualifications

• 1–2 years of experience in technical support or helpdesk role.
• Strong skills in diagnosing and troubleshooting networking issues.
• Excellent communication skills for translating technical jargon.

Responsibilities

• Respond urgently to customer support requests via multiple channels.
• Diagnose and troubleshoot issues with networking equipment.
• Maintain accurate records of customer interactions and resolutions.

Skills

Technical support

Windows desktop support

Cisco IOS knowledge

Troubleshooting

Communication skills

Empathy

Intellectual curiosity

Education

CCNA certification or equivalent

Job description

Network Craze Technologies in Williston, Vermont, is seeking a Network Support Technician who enjoys helping people and thrives on solving technical issues. You’ll serve as the first point of contact for customers and support our internal IT needs, ensuring quick ticket resolution and coordinating hardware dispatch. This role requires strong communication skills and technical knowledge in networking.

The ideal candidate has 1-2 years of experience and a strong desire to learn and grow in the field of IT. Benefits include a starting salary of 65K per year, 15 days of Paid Time Off, and support for obtaining certifications like CCNA.