Network Engineer

ADI Global Distribution; United States; On-site; USD 79,000 - 135,000; Full time

Benefits offered by this job

Life and health insurance

401k Plan

Vacation & holidays

Disability insurance

Job summary

ADI Global Distribution is seeking a Network Engineer to join its Technical Services team. You will assess support requests, work in a fast-paced environment and deliver results with minimal oversight.

The role focuses on Ruckus Wireless, ICX switches, FortiGate and Sophos Firewalls, with responsibilities including ticketing, documentation, firmware updates, and collaboration with clients and teammates. Occasional after-hours support may apply.

Qualifications

• 4+ years networking experience and CCNA (or equivalent)
• Advanced understanding of network protocols, firewalls, routers, switching, TCP/IP, STP
• Advanced understanding of wireless local area networks, authentication, security, and encryption protocols
• Experience supporting customer environments in a helpdesk/support capacity
• Able to solve complex technical problems while under pressure and interfacing with clients
• Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization
• Availability nights/weekends as needed
• Able to work in CST or EST hours

Responsibilities

• Open tickets and diagnose Tier 1/2 technical support issues with remote clients’ networks
• Program/provision AN Core solutions for deployment at remote sites
• Provide and maintain thorough documentation of client systems
• Perform firmware updates on remote client systems
• Create and manage client contacts/accounts within AN systems
• Foster a spirit of collaboration with clients and teammates by coaching and sharing knowledge
• Learn new technologies and products
• Review alerts from the Access Networks Live Monitoring system and elevate/create tickets using a defined process
• Write/publish articles to increase the team's institutional knowledge
• Prepare tickets for RMA processing
• Occasional after-hours emergency support for remote clients

Skills

Networking experience

CCNA certification

TCP/IP & switching

Wireless LAN concepts

Job description

Job Description The Network Engineer will report to the Technical Services Manager and is responsible for assessing incoming support requests and addressing them with minimal oversight. The candidate must be comfortable working in a fast-paced environment that is goal-oriented and emphasizes accountability for delivering results. The position will require someone who can multitasking, is an efficient out-of-the-box thinker, and looking to actively add to their network knowledge. Our Network Engineers must be highly proficient with Ruckus Wireless network systems (including SmartZone wireless controllers and Unleashed wireless access points), Ruckus/Brocade ICX switches, FortiGate and Sophos Firewalls.

Job Description The Network Engineer will report to the Technical Services Manager and is responsible for assessing incoming support requests and addressing them with minimal oversight. The candidate must be comfortable working in a fast-paced environment that is goal-oriented and emphasizes accountability for delivering results. The position will require someone who can multitasking, is an efficient out-of-the-box thinker, and looking to actively add to their network knowledge. Our Network Engineers must be highly proficient with Ruckus Wireless network systems (including SmartZone wireless controllers and Unleashed wireless access points), Ruckus/Brocade ICX switches, FortiGate and Sophos Firewalls.

JOB DUTIES

• Open tickets and diagnose Tier 1/2 technical support issues with remote clients’ networks
• Program/provision AN Core solutions for deployment at remote sites
• Provide and maintain thorough documentation of client systems
• Perform firmware updates on remote client systems
• Create and manage client contacts/accounts within AN systems
• Foster a spirit of collaboration with clients and teammates by coaching and sharing knowledge
• Learn new technologies and products
• Review alerts from the Access Networks Live Monitoring system and elevate/create tickets using a defined process
• Write/publish articles to increase the team's institutional knowledge
• Prepare tickets for RMA processing
• Occasional after-hours emergency support for remote clients

YOU MUST HAVE

• 4+ years networking experience and current CCNA certification (or equivalent)
• Advanced understanding of network protocols, firewalls, routers, switching, TCP/IP, STP
• Advanced understanding of wireless local area networks, authentication, security, and encryption protocols
• Experience supporting customer environments in a helpdesk/support capacity
• Able to solve complex technical problems while under pressure and interfacing with clients
• Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization
• Availability nights/weekends as needed
• Able to work in CST or EST hours

WE VALUE

• Residential custom electronics design/integration experience and familiarity with home automation systems such as Crestron, Savant, AMX, and Control4
• RCWA, RCNA CWNA/CWNP, ICX/Brocade certifications or equivalent experience
• Experience programming and troubleshooting Ruckus solutions
• Experience with remote desktop support applications
• Working knowledge of ConnectWise
• Python, VBScript, JavaScript, or other scripting experience
• Apple or Microsoft certifications

About Us

ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com .

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ADI is an equal opportunity employer. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision . ADI complies with applicable equal employment laws in all countries where we do business.

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JOB INFO

Job Identification : 19747

Job Category : Network Analysis

Posting Date : 2026-10-27T14:53:53+00:00

Job Schedule : Full time

Locations : 14819 Ballantyne Village Way,, Charlotte, 28277, US

(Remote)

Incentive Eligible : N/A

Business : ADI Global Distribution

Hiring Salary Range : The typical hiring salary for this role, ranges from USD $79110.0 to $134690.0 per year but varies by specific work location. Within a range, our company determines base pay for an individual based on various factors, including market conditions, skills, and experience.

Benefits : We provide comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation & holidays.

US Visa Sponsorship Eligibility : This position is not eligible for US visa sponsorship