Network Specialist

Magnit Global; Jackson (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

Magnit Global in the United States is seeking a Network Operations and Systems Administrator to monitor networks, servers, and applications, respond to alerts, and coordinate with vendors to resolve issues.

This role covers L1 triage, maintenance upgrades, ticketing, and 24/7 shift coverage including nights and weekends, with a Bachelor’s degree and relevant certifications preferred.

Qualifications

• Bachelor's degree in computer science, information technology, or a related field.
• Certifications such as CompTIA A+, CompTIA Network+, CCNA or equivalent are highly desirable.
• 5+ Years of experience in the Information Technology field is preferred.
• 2 years of experience in the Information Technology field is required.
• Understanding of IT infrastructure, networking protocols, routing and switching.

Responsibilities

• Continuously monitor network systems, servers, and applications for performance issues.
• Respond to alerts and troubleshoot network, system, and application issues to minimize downtime.
• Perform L1 triage for detected issues with network devices and core IT infrastructure.
• Participate in the development and implementation of network maintenance and upgrades.
• Create, prioritize, and assign trouble tickets to the correct workgroups, ensuring timely resolution.
• Escalate critical issues to the appropriate teams and communicate updates to stakeholders in real time via multiple channels.
• Coordinate with internal teams and external vendors to resolve network and system issues in a timely manner.
• Create solutions using monitoring and automation tools to proactively detect and address network and infrastructure issues.
• Contribute to the development and improvement of SOPs for NOC operations.
• Stay abreast of latest industry trends and advancements in network technology.
• Work on shifts outside normal business hours to ensure 24/7 operations.

Skills

Network operations

System administration

IT infrastructure

Routing

Switching

Monitoring

Automation

Education

Bachelor's degree in computer science or information technology

CCNA

CompTIA A+

CompTIA Network+

5+ years IT experience

2 years IT field experience required

Job description

Duration : 7 Months (Possibilities of Extensions)

Note: There are 3 openings available on 2nd (3:30 PM – 11:30 PM) and 3rd shift (11:30 PM – 7:30 AM).

Job Summary:

• This role will be responsible for continuously monitoring network systems, servers, and applications to ensure optimal performance and uptime. This role involves responding to alerts, troubleshooting issues, and coordinating with internal teams and external vendors to resolve network and system problems efficiently..

Essential Functions of the Job

• Continuously monitor network systems, servers, and applications for performance issues.
• Respond to alerts and troubleshoot network, system, and application issues to minimize downtime.
• Perform L1 triage for detected issues with network devices and core IT infrastructure.
• Participate in the development and implementation of network maintenance and upgrades.
• Create, prioritize, and assign trouble tickets to the correct workgroups, ensuring timely resolution.
• Escalate critical issues to the appropriate teams and communicate updates to stakeholders in real time via multiple channels.
• Coordinate with internal teams and external vendors to resolve network and system issues in a timely manner.
• Create solutions using monitoring and automation tools to proactively detect and address network and infrastructure issues.
• Contribute to the development and improvement of standard operating procedures (SOPs) for NOC operations.
• Stay abreast of the latest industry trends and advancements in network technology.
• Work on shifts that are outside of normal business hours to ensure that the team can operate 24 hours 7 days per week.

Education/Experience Required

• Proven experience in network operations, system administration, or a similar role.
• Understanding of IT infrastructure, networking protocols, routing, and switching.
• Strong analytical and critical thinking skills with keen attention to detail.
• Ability to work independently as well as part of a collaborative team.
• Ability to diagnose and resolve network and system issues in a fast-paced, high-pressure environment.
• Ability to work in a challenging environment and manage multiple tasks simultaneously.
• Ability to adapt to evolving technologies and prioritize tasks in a dynamic environment.
• Ability to work on shifts scheduled outside of normal business hours, including nights and weekends.

Education:

• Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience.
• Certifications such as CompTIA A+, CompTIA Network+, CCNA or equivalent are highly desirable.
• 5+ Years of experience in the Information Technology field is preferred.
• 2 years of experience in the Information Technology field is required.