Technical Services Analyst II

Active Duty Staffing; Richardson (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefit package

Opportunities for professional development

Job summary

A technology staffing company based in Richardson, Texas, is seeking a skilled professional in resource management and technical support. The ideal candidate will have a Bachelor's degree in computer science and at least 5 years of experience in a large-scale production environment. Responsibilities include managing project schedules and integrating new businesses. Experience with networking and troubleshooting is essential, along with proficiency in various monitoring and management tools. A competitive salary and comprehensive benefits are offered.

Qualifications

• 3+ years of resource management and staff scheduling.
• 5+ years of technical support experience in a large-scale environment.
• Experience in employee management including hiring and training.
• Minimum of 5 years technical support experience with strong troubleshooting skills in a large-scale production environment.
• Working knowledge of infrastructure technologies, including networking, server-based operating systems.
• Experience working with monitoring and management tools such as SolarWinds.
• Must have a strong working technical knowledge of servers, users desktop, and networking equipment, with experience in large deployment and support.
• Experience remote location and supporting with minimal on site IT resources.
• Experience working with Microsoft SQL Server a plus.
• Scripting knowledge, including PowerShell, VB a plus.
• 3+ years’ experience working with VMware or other enterprise-level virtual solutions is a plus.
• Strong working knowledge of IP network architecture and routing protocols.
• Ability to multitask and adapt quickly to emerging technologies.
• Process and Procedure driven.
• Must have excellent skills in problem analysis and troubleshooting complex technical issues as well as trending recurring issues.
• Preferred Qualifications/Skills:
• Experience working with automation and automation tools.
• Experience in monitoring solution administration.
• Experience working with multiple server hardware platforms, including Dell and HP.

Responsibilities

• Research and recommend new systems and resources.
• Develop and manage project schedules.
• Coordinate smooth transitions of acquisitions.
• Provide budget numbers for acquisition and new startup plans
• Implement and maintain network security standards for new acquisitions.
• Manage team schedule to meet business developments timelines
• Coordinate all other department to ensure smooth transition of newly acquired and start-up practices.
• Monitor efficient working of all complex and multifaceted projects.
• Perform research and develop new technologies and evaluate work of support suppliers.
• Evaluate work and ensure compliance to all infrastructure standards and polices for various supplier proposed solutions.
• Assist management with all high priority projects and prepare technical presentations.
• Monitor all customer inquiries and ensure appropriate resolution of same.
• Respond and successfully interact with coworkers, administrative staff, district personnel, contractors, consultants, and manufacturer vendors.

Skills

Networking

Technical support

Troubleshooting

Project management

Automation

PowerShell

VBScript

SolarWinds

Microsoft SQL Server

Troubleshooting

Education

Bachelor’s degree in computer science or equivalent

Tools

Solarwinds

Microsoft SQL Server

VMWare

Job description

If you are looking for a company that offers a competitive salary, a comprehensive benefit package, and an opportunity to enhance your personal professional development, then this might be the perfect place for you.

Job Description

Practices due diligence while researching, evaluating, selecting, and recommending new systems and resources

Develop and manage project schedules while maintaining current systems

Work directly with business development and other departments to acquired and integrate new businesses.

Provide budget numbers for acquisition and new startup plans

Implement and maintain network security standards for new acquisitions.

Manage team schedule to meet business developments timelines

Coordinate all other department to ensure smooth transition of newly acquired and start-up practices.

Monitor efficient working of all complex and multifaceted projects.

Perform research and develop new technologies and evaluate work of support suppliers.

Evaluate work and ensure compliance to all infrastructure standards and polices for various supplier proposed solutions.

Assist management with all high priority projects and prepare technical presentations.

Monitor all customer inquiries and ensure appropriate resolution of same.

• Respond and successfully interact with coworkers, administrative staff, district personnel, contractors, consultants, and manufacturer vendors.

Qualifications

Bachelor’s degree in computer science, information systems, or an equivalent combination of relevant work experience with networking, VoIP, Data Center, Disaster Recovery and telecom industry experience.

Minimum of 3 years’ experience in resource management and staff scheduling alignment, preferably in a 24 x 7 operation.

Minimum of 3 years’ experience in all aspects of employee management, including hiring, coaching, training, and disciplinary action.

Minimum of 5 years technical support experience with strong troubleshooting skills in a large-scale production environment.

Working knowledge of infrastructure technologies, including networking, server-based operating systems.

Experience working with monitoring and management tools such as Solarwinds

Must have a strong working technical knowledge of servers, users desktop, and networking equipment, with experience in large deployment and support.

Experience remote location and supporting with minimal on site IT resources

Experience working with Microsoft SQL Server a plus.

Scripting knowledge, including Powershell, VB a plus.

3+ years’ experience working with VMWare or other enterprise-level virtual solutions is a plus.

Strong working knowledge of IP network architecture and routing protocols.

Ability to multitask and adapt quickly to emerging technologies.

Process and Procedure driven.

Must have excellent skills in problem analysis and troubleshooting complex technical issues as well as trending recurring issues.

Preferred Qualifications/Skills:

Experience working with automation and automation tools.

Experience in monitoring solution administration.

Experience working with multiple server hardware platforms, including Dell and HP.

Additional Information

All your information will be kept confidential according to EEO guidelines.