Network Support Specialist | IT Troubleshooter & Mentor

RISE Housing and Support Services; Indiana (PA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Paid time off

Tuition reimbursement

Vision insurance

Job summary

RISE Housing and Support Services is seeking a technology‑savvy Network Support Specialist to support IT needs, troubleshoot requests, and help plan upgrades. The role emphasizes independence, mentorship of interns, and a collaborative, inclusive environment.

The position is in person with a starting hourly rate of $24 to $29, plus a comprehensive benefits package including health, dental, vision, and generous time off. Equal opportunity employer.

Qualifications

• An Associate Degree in Computer Information Systems or a related field.
• 2+ years of relevant job experience responding to IT support needs.
• 1+ years of experience working with IT networks.
• Other combinations of education and experience will be considered.
• Strong interpersonal boundaries.
• Our shared belief system in areas such as respect, inclusion, and compassion.
• Clearance with all relevant background checks as per RISE policies and governing regulations.
• A valid NY State Driver’s License, a driving record acceptable to the RISE automotive program, and reliable transportation.

Responsibilities

• Support agency IT needs under the oversight of the Network Administrator
• Respond to agency IT support requests
• Identify risks and troubleshoot agency hardware, software, and network needs
• Support agency IT security efforts
• Participate in the development of IT procedures
• Assist in intern oversight and mentorship
• Identify and develop IT efficiencies and tools
• Positively communicate internally and externally

Skills

IT support experience

IT networking

Interpersonal boundaries

Background checks

Driver's license

Education

Associate Degree in Computer Information Systems or related field

Job description

RISE Housing and Support Services is seeking a technology‑savvy Network Support Specialist to support IT needs, troubleshoot requests, and help plan upgrades. The role emphasizes independence, mentorship of interns, and a collaborative, inclusive environment.

The position is in person with a starting hourly rate of $24 to $29, plus a comprehensive benefits package including health, dental, vision, and generous time off. Equal opportunity employer.