IT Support Specialist I

Networking Technologies + Support; Midlothian (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off and Holidays

401(k)

Ongoing technical training

Career advancement opportunities

Diverse infrastructure projects

Job summary

Networking Technologies + Support in Midlothian, Virginia, is seeking an entry-level technical support specialist to handle intake, first-response support, ticket creation and updates, and basic troubleshooting while learning client environments and workflows.

This role emphasizes customer interaction, process discipline, and ticket hygiene. NTS offers competitive pay, medical/dental/vision insurance, PTO, 401(k), and ongoing training for growth in infrastructure projects.

Qualifications

• Answer inbound support requests and create or update tickets.
• Perform basic user support and troubleshooting.
• Escalate issues with notes and context.
• Follow SOPs for ticket handling, communication, and documentation.
• Support routine user administration and onboarding/offboarding tasks.
• Learn client environments, tools, and support workflows.

Responsibilities

• Answer inbound support requests and create or update tickets
• Perform basic user support and troubleshooting
• Escalate issues with notes and context
• Respond to monitoring alerts and routing actions
• Follow SOPs for ticket handling, communication, and documentation
• Support onboarding/offboarding tasks

Job description

Role summary

Entry-level technical support role focused on intake, first-response support, ticket handling, monitoring response, and foundational troubleshooting.

Primary characteristics

• Early-career or developing technical resource
• Works best with established process and supervision
• Builds discipline in communication, documentation, and triage
• Learns the client environments, tools, and support workflows

Core responsibilities

• Answer inbound support requests and create or update tickets
• Perform basic user support and troubleshooting
• Escalate issues with appropriate notes and context
• Respond to standard monitoring alerts and routing actions
• Follow SOPs for ticket handling, communication, and documentation
• Support routine user administration and onboarding/offboarding tasks

Expected focus

• Customer interaction
• Process adherence
• Ticket hygiene
• Foundational troubleshooting

Pay: $18.00-$22.00/hour

Why Join NTS?

• Competitive pay
• Medical, Dental, and Vision Insurance
• Paid Time Off and Holidays
• 401(k)
• Ongoing technical training and certification opportunities
• Career advancement within a growing technology company
• Opportunity to work on diverse and challenging infrastructure projects

At Networking Technologies + Support, you'll help build the technology infrastructure that keeps businesses connected. If you enjoy hands-on installation work, networking, and delivering quality solutions to clients, we'd love to hear from you.

Networking Technologies + Support (NTS) is an Equal Opportunity Employer.

NTS is a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.