NOC Technician I

Nex-Tech, LLC; Salina (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with company match

Health, Vision, and Dental insurance

Paid vacation and sick leave

Free Nex-Tech Internet and service-dis

Profit-sharing

Training and career development

Job summary

Nex-Tech is seeking a Network Operations Center (NOC) Technician I to monitor and support network systems that deliver critical services to our customers. This role provides first-level troubleshooting and ensures network performance and uptime.

This position is ideal for someone who enjoys technology, problem-solving, and working in a fast-paced, 24/7 operations environment! Grow your career at Nex-Tech with opportunities for training, career development, and profit-sharing.

Qualifications

• High school diploma or equivalent with some experience in network monitoring or technical support (or equivalent training).
• Basic understanding of networking concepts.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and documentation abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Willingness to work flexible hours, including nights and weekends.

Responsibilities

• Monitor network systems for alarms, outages, and performance issues.
• Perform first-level troubleshooting and issue resolution.
• Open, update, and escalate trouble tickets as needed.
• Communicate with internal teams, customers, and vendors during incidents.
• Support network maintenance activities and scheduled events.
• Document issues, actions, and resolutions accurately.
• Assist with reporting and daily network status updates.
• Respond to inbound requests via phone, email, and ticketing systems.

Skills

Basic networking concepts

Troubleshooting

Follow processes

Communication

Multitasking

Flexible hours

Education

High school diploma or equivalent with some network/tech support experience

Job description

Nex-Tech is seeking a Network Operations Center (NOC) Technician I to monitor and support network systems that deliver critical services to our customers. This role provides first-level troubleshooting and ensures network performance and uptime. This position is ideal for someone who enjoys technology, problem-solving, and working in a fast-paced, 24/7 operations environment!

What You’ll Do:

• Monitor network systems for alarms, outages, and performance issues
• Perform first-level troubleshooting and issue resolution
• Open, update, and escalate trouble tickets as needed
• Communicate with internal teams, customers, and vendors during incidents
• Support network maintenance activities and scheduled events
• Document issues, actions, and resolutions accurately
• Assist with reporting and daily network status updates
• Respond to inbound requests via phone, email, and ticketing systems

What You Bring:

• Basic understanding of networking concepts
• Strong troubleshooting and problem-solving skills
• Ability to follow processes and respond to alerts quickly
• Strong communication and documentation skills
• Ability to multitask and prioritize in a fast-paced environment
• Willingness to work flexible hours, including nights and weekends

Education & Experience:

High school diploma or equivalent with some experience in network monitoring or technical support (or equivalent training).

Why Nex-Tech?

• 401(k): 4% flat company contribution + up to 6% match
• Insurance: Health, Vision, and Dental coverage
• Time Off: Paid vacation and sick leave
• Perks: Free Nex-Tech Internet and service discounts
• Bonus: Performance-based increases and profit-sharing
• Support: Training and career development opportunities

Grow Your Career at Nex-Tech

Start your career in Network Operations and build the foundation for advanced technical roles!

Nex-Tech is an equal opportunity provider and employer.