NOC Technician I

Nex-Tech; Salina (KS); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

401(k): 4% flat company contribution +

Health insurance

Vision insurance

Dental insurance

Paid vacation and sick leave

Free Nex-Tech Internet and service-dis

Discounts on Nex-Tech services

Performance-based increases and profit

Training and career development

Résumé du poste

Nex-Tech is seeking a Network Operations Center (NOC) Technician I to monitor and support network systems that deliver critical services to our customers. This role provides first-level troubleshooting and ensures network performance and uptime.

This position is ideal for someone who enjoys technology, problem-solving, and working in a fast-paced, 24/7 operations environment! Join Nex-Tech to work in a dynamic team, handle alerts, tickets, and communications during incidents, and contribute to

Qualifications

• Basic understanding of networking concepts.
• Strong troubleshooting and problem-solving skills.
• Ability to follow processes and respond to alerts quickly.
• Strong communication and documentation skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Willingness to work flexible hours, including nights and weekends.

Responsabilités

• Monitor network systems for alarms, outages, and performance issues.
• Perform first-level troubleshooting and issue resolution.
• Open, update, and escalate trouble tickets as needed.
• Communicate with internal teams, customers, and vendors during incidents.
• Support network maintenance activities and scheduled events.
• Document issues, actions, and resolutions accurately.
• Assist with reporting and daily network status updates.
• Respond to inbound requests via phone, email, and ticketing systems.

Connaissances

Networking concepts

Troubleshooting

Process adherence

Communication

Multitasking

Flexible hours

Formation

High school diploma or equivalent

Description du poste

Nex-Tech is seeking a Network Operations Center (NOC) Technician I to monitor and support network systems that deliver critical services to our customers. This role provides first-level troubleshooting and ensures network performance and uptime. This position is ideal for someone who enjoys technology, problem-solving, and working in a fast-paced, 24/7 operations environment!

What You’ll Do:

• Monitor network systems for alarms, outages, and performance issues
• Perform first-level troubleshooting and issue resolution
• Open, update, and escalate trouble tickets as needed
• Communicate with internal teams, customers, and vendors during incidents
• Support network maintenance activities and scheduled events
• Document issues, actions, and resolutions accurately
• Assist with reporting and daily network status updates
• Respond to inbound requests via phone, email, and ticketing systems

What You Bring:

• Basic understanding of networking concepts
• Strong troubleshooting and problem-solving skills
• Ability to follow processes and respond to alerts quickly
• Strong communication and documentation skills
• Ability to multitask and prioritize in a fast-paced environment
• Willingness to work flexible hours, including nights and weekends

Education & Experience:

High school diploma or equivalent with some experience in network monitoring or technical support (or equivalent training).

Why Nex-Tech?

• 401(k): 4% flat company contribution + up to 6% match
• Insurance: Health, Vision, and Dental coverage
• Time Off: Paid vacation and sick leave
• Perks: Free Nex-Tech Internet and service discounts
• Bonus: Performance-based increases and profit-sharing
• Support: Training and career development opportunities

Grow Your Career at Nex-Tech

Start your career in Network Operations and build the foundation for advanced technical roles!

Nex-Tech is an equal opportunity provider and employer.