Network Support Engineer

Teceze; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Teceze seeks a Network Support Engineer – Band 2 to support enterprise network and data center environments in Cincinnati. The role emphasizes troubleshooting, monitoring, and hardware support across Cisco switching/Routing and wireless access points.

You will manage VLANs, fiber connectivity, VoIP issues, and collaborate with internal teams, customers, and vendors. Flexibility for shift work and on-call coverage is required.

Qualifications

• 3–5 years of experience in Network/Data Center Support.
• Experience with Cisco switches/routers and wireless APs.
• Experience VLAN and switch port management.
• Experience fiber link troubleshooting.
• Experience network hardware support.
• Familiarity with ServiceNow/ITSM.
• Basic AD/Exchange/File services knowledge.
• Data Center IMACD experience.
• Proficient in English; local language proficiency is a plus.

Responsibilities

• Troubleshoot and resolve network issues in enterprise networks and data centers.
• Monitor networks and perform hardware support and maintenance.
• Manage VLANs and switch ports; troubleshoot fiber connectivity.
• Provide VoIP troubleshooting and coordinate with internal teams, customers, and vendors.
• Provide on-call support and participate in shift rotations.

Skills

Cisco devices

VLAN management

Troubleshooting

On-call support

Monitoring tools

Server/OS basics

ITSM (ServiceNow)

AD/Exchange knowledge

Data Center IMACD

English communication

Shift flexibility

Tools

SolarWinds

Job description

Job Title: Network Support Engineer – Band 2

Duration: Full-Time

Job Description

• We are looking for a Network Support Engineer – Band 2 to support enterprise network and data center environments.
• The role involves network troubleshooting, monitoring, hardware support, VLAN management, VoIP troubleshooting, and coordination with internal teams, customers, and vendors.
• The candidate must be flexible to work shifts and provide on-call support when required.

Required Skills

• 3–5 years of experience in Network/Data Center Support
• Cisco Switches, Routers & Wireless Access Points
• VLAN and switch port management
• Fiber link and network connectivity troubleshooting
• Network switch/chassis hardware support
• SolarWinds or similar monitoring tools
• Basic Server, Storage & Operating System knowledge
• ServiceNow / ITSM knowledge
• Basic Active Directory, Exchange & File/Print Server knowledge
• Data Center IMACD experience
• Strong English communication and local language proficiency
• Flexible for shift and 24x7/on-call support