Network Supply Chain Manager: Contractor Growth & Ops

HomeServe Membership Ltd; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

HomeServe is seeking a Network Supply Chain Manager to lead and develop our nationwide contractor network. The role combines supplier development with hands-on contract management, targeted at delivering excellent service outcomes and strong commercial performance. The position is primarily home-based with travel to offices as needed.

You will drive supplier performance, negotiate terms, and work closely with planning, finance and operations to ensure budgets and service standards are met.

Qualifications

• Experience in contract management in field-based environments.
• Full UK driving licence.
• Desirable: experience in FCA-regulated environment.

Responsibilities

• Deliver the HomeServe Supply Chain Strategy by consolidating the network and managing new providers to increase capacity and quality.
• Manage the pipeline of Contractors in their region and maintain it to respond to changing demands.
• Develop and maintain relationships with Capacity planning, DEE Service Excellence Managers and Finance Business Partners.
• Conduct periodic rate negotiations and other commercial terms with network contractors within budget.
• Analyse company data for cost audits with Contractors, including benchmarking and root-cause analysis.
• Drive Health and Safety culture within the Network Trades and ensure regulatory compliance.
• Conduct contract review meetings with Contractors and support Head of Network Field Operations.
• Identify service improvements and drive behaviours in third parties while monitoring compliance.
• Produce and analyse performance reports to highlight inadequacies and implement improvement plans.
• Control and manage cost recovery, including invoice recoveries, service credits, and redress recoveries.
• Experience of contract management in a field-based environment.

Skills

Contract management

Negotiation

Stakeholder management

Data analysis

Health & safety

Relationship building

Budget management

MS Office / Google Workspace

Driving licence

Regulatory awareness (FCA)

Tools

Microsoft Office

Google Workspace

Job description

HomeServe is seeking a Network Supply Chain Manager to lead and develop our nationwide contractor network. The role combines supplier development with hands-on contract management, targeted at delivering excellent service outcomes and strong commercial performance. The position is primarily home-based with travel to offices as needed.

You will drive supplier performance, negotiate terms, and work closely with planning, finance and operations to ensure budgets and service standards are met.