Network Supply Chain Manager

HomeServe Membership Ltd; United States; Teletrabalho; USD 80 000 - 120 000; Tempo integral

Resumo da oferta

HomeServe is seeking a Network Supply Chain Manager to lead and develop our nationwide contractor network. The role combines supplier development with hands-on contract management, targeted at delivering excellent service outcomes and strong commercial performance. The position is primarily home-based with travel to offices as needed.

You will drive supplier performance, negotiate terms, and work closely with planning, finance and operations to ensure budgets and service standards are met.

Qualificações

• Experience in contract management in field-based environments.
• Full UK driving licence.
• Desirable: experience in FCA-regulated environment.

Responsabilidades

• Deliver the HomeServe Supply Chain Strategy by consolidating the network and managing new providers to increase capacity and quality.
• Manage the pipeline of Contractors in their region and maintain it to respond to changing demands.
• Develop and maintain relationships with Capacity planning, DEE Service Excellence Managers and Finance Business Partners.
• Conduct periodic rate negotiations and other commercial terms with network contractors within budget.
• Analyse company data for cost audits with Contractors, including benchmarking and root-cause analysis.
• Drive Health and Safety culture within the Network Trades and ensure regulatory compliance.
• Conduct contract review meetings with Contractors and support Head of Network Field Operations.
• Identify service improvements and drive behaviours in third parties while monitoring compliance.
• Produce and analyse performance reports to highlight inadequacies and implement improvement plans.
• Control and manage cost recovery, including invoice recoveries, service credits, and redress recoveries.
• Experience of contract management in a field-based environment.

Conhecimentos

Contract management

Negotiation

Stakeholder management

Data analysis

Health & safety

Relationship building

Budget management

MS Office / Google Workspace

Driving licence

Regulatory awareness (FCA)

Ferramentas

Microsoft Office

Google Workspace

Descrição da oferta de emprego

Are you passionate about building strong supplier partnerships and driving operational excellence? We're looking for a Supply Chain Manager to play a key role in growing and developing our plumbing contractor network. Join us in a pivotal role where you'll take ownership of developing, strengthening and optimising our plumbing contractor network. This is more than supplier management. You'll lead the growth of a high-performing contractor base, identifying new opportunities, improving service delivery, driving commercial performance and ensuring exceptional customer outcomes. Working closely with operational, planning and finance teams, you'll build strong supplier partnerships, challenge underperformance, and create a resilient network of trusted contractors that supports both current and future business needs. This role is primarily home-based, with occasional travel to our Walsall, Preston and Nottingham offices as required. The Network Supply Chain Manager is responsible for consistent day to day delivery of high quality customer service through a UK wide network of contractors employed on a commercial contractual basis across multiple trades. Ensuring that performance is effectively and continually managed against agreed budget and service standards.

• Deliver the HomeServe Supply Chain Strategy by consolidating the network and identifying and managing new providers to increase the capacity and quality of the HomeServe Contractor network.
• Responsible for the pipeline of Contractors in their region and accountable for maintaining this in order to respond to changing demands and needs of the Company at short notice.
• Develop and maintain strong relationships with key critical departments including Capacity planning teams, DEE Service Excellence Mangers and Finance Business Partners ensuring business continuity is met.
• Accountable for conducting periodic rate negotiations and other commercial terms with network contractors ensuring and maintaining area budgets are in line with forecast.
• Analyse Company data for conduct cost audits with Contractors including leading cost benchmarking exercises and cost analysis to identify areas of high spend and root causes. Ensuring that trends are communicated and issues are resolved.
• Drive and maintain the Health and Safety culture into our Network Trades to ensure compliance with all regulatory bodies. Ensuring that regular data is provided to the Head of Network Field Operations.
• Accountable for conducting contract review meetings with Contractors in line with their terms and supporting the Head of Network Field Operations in ensuring auditory and contractual obligations are met.
• Identify service improvements and develop and implement ways to drive behaviours in responsible third parties ensuring continuous monitoring of compliance.
• Produce and analyse performance reports to highlight inadequacies, developing where necessary Contract improvement plans.
• Control and management of cost recovery to meet budgetary targets, including:
  • Invoice recoveries
  • (SLA) Service credits
  • Redress recoveries
• Previous experience of contract management in a field based environment.
• Achieving financial and customer satisfaction targets through third parties.
• Ability to influence, build and maintain relationships at all levels both internally and externally.
• Knowledge of relevant trade regulations supporting Homeserve product range.
• Proficient in Microsoft and Google office packages.
• Full UK driving licence.
• Desirable: Experience of working in FCA regulated environment.