Network Product Documentation & Process Excellence Lead

Capital One; Deerfield (IL); On-site; USD 122,000 - 139,000; Full time

Job summary

Capital One in Deerfield, IL seeks a Manager, Process Management for Network Documentation. You will lead documentation initiatives, SME collaboration, and process optimization across the documentation lifecycle to improve clarity and efficiency.

The role emphasizes governance, risk, and the adoption of AI automation, while mentoring the team and coordinating with stakeholders to deliver high-quality, auditable content.

Qualifications

• Bachelor’s Degree or Military experience required.
• 2+ years in Process Management and cross-functional contexts.
• 1+ year hands-on with formatting, authoring, or publishing tools.

Responsibilities

• Content Management & Technical Writing for docs accessed by technical and non-technical audiences.
• Analyze requirements, redesign workflows, and drive faster time-to-market.
• Governance, risk management, and strict lifecycle/version control.
• Engage stakeholders and lead cross-functional collaboration to deliver results.
• Mentor team members and contribute to SOPs and best practices.

Skills

Content Management

Technical Writing

Stakeholder Management

Process Analysis

AI Automation

Education

Bachelor’s Degree or Military experience

Tools

Technical formatting tools

Authoring/Publishing tools

AI/Automation tooling

Job description

Capital One in Deerfield, IL seeks a Manager, Process Management for Network Documentation. You will lead documentation initiatives, SME collaboration, and process optimization across the documentation lifecycle to improve clarity and efficiency.

The role emphasizes governance, risk, and the adoption of AI automation, while mentoring the team and coordinating with stakeholders to deliver high-quality, auditable content.