Network Operations Specialist — Bangor NOC (Growth)

Pinonline; Bangor (ME); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Hourly wage

Paid time off

Health insurance

Dental and vision

Disability insurance

Identity protection

Retirement plan

Job summary

ProInfoNet in Bangor, ME seeks a Network Operations Specialist to join our Bangor-based NOC. This mid-level role requires hands-on experience with networks or IT infrastructure and a willingness to take ownership of more complex issues.

You’ll work with an experienced team supporting mission-critical internet services for healthcare and other clients across Maine. This position is primarily based in our Bangor office and is not remote.

Qualifications

• Hands-on experience in a Network Operations Center or MSP/IT ops.
• Ability to troubleshoot technical issues independently.
• Solid understanding of networking fundamentals (IP, DNS, DHCP, VPNs, VLANs, routing, switching, firewalls).
• Strong written and verbal communication; ability to document work clearly.

Responsibilities

• Monitor customer networks and react to alerts, outages, and service degradation.
• Own support tickets through investigation, coordination, and resolution.
• Troubleshoot internet, WAN, VPN, wireless, firewall, routing, switching, and carrier-circuit issues with peers and vendors.
• Improve NOC documentation, runbooks, templates, and processes.
• Assist with network maintenance, circuit testing, and customer implementations.

Skills

NOC experience

Troubleshooting

Networking fundamentals

Communication

Documentation

Ticketing

Education

Job description

ProInfoNet in Bangor, ME seeks a Network Operations Specialist to join our Bangor-based NOC. This mid-level role requires hands-on experience with networks or IT infrastructure and a willingness to take ownership of more complex issues.

You’ll work with an experienced team supporting mission-critical internet services for healthcare and other clients across Maine. This position is primarily based in our Bangor office and is not remote.