Network Operations Center (NOC) Analyst - Hooksett, NH

Usherwood Office Technology, Inc.; Manchester, Northern (NH, KY); Hybrid; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision Insurance

Supplemental insurance

Life insurance

Long-term disability insurance

Paid time off

Job summary

Usherwood Office Technology is seeking a Network Operations Center (NOC) Analyst to monitor and maintain client IT infrastructures in a managed services environment. The role focuses on real-time network, server, and backup monitoring, triage of incidents, and escalation to senior staff.

The entry-level position emphasizes prompt response to alerts, documentation in ticketing systems, and collaboration with engineering teams to ensure high-quality service delivery.

Qualifications

• Associate degree in IT, CS, Networking or equivalent hands-on experience.
• 1+ years IT support or help desk experience preferred.
• Basic networking fundamentals (TCP/IP, DNS, DHCP, routing, switching).
• Familiarity with system and network monitoring tools.

Responsibilities

• Monitor client networks, servers, endpoints, backup systems, and patch deployment status.
• Triage and resolve alerts, perform initial troubleshooting, and escalate complex issues.
• Assist with deployment of patches and ensure client compliance.
• Verify backup jobs and troubleshoot failures; escalate unresolved issues.
• Maintain incident, remediation and resolution records in ticketing systems.
• Collaborate with Tier 2/3 engineers and SOC staff on escalated incidents.
• Support vulnerability remediation and follow security best practices.

Skills

IT support

Networking basics

Monitoring tools

Windows

Linux

Education

Associate degree in IT/CS/Networking

CompTIA Network+

CompTIA Security+

Microsoft or Linux foundational certifications

Tools

Ticketing systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Network Operations Center (NOC) Analyst - Hooksett, NH

Manchester, NH, US

30+ days ago Requisition ID: 1172

Salary Range: $22.00 To $27.00 Hourly

Work environment is Monday - Thursday, 8:00am-5:00pm in the designated office. Friday may be worked in-office or remotely, provided the remote setup supports the same efficiency as the office.

Usherwood Office Technology is seeking a Network Operations Center (NOC) Analyst who will be a key frontline resource, responsible for monitoring and maintaining the health, stability, and performance of client IT infrastructures within a managed services environment. This entry-level position focuses on real-time monitoring of networks, servers, endpoints, backup systems, applications, and patch compliance across multiple client environments. The analyst is expected to respond promptly to system alerts, perform initial triage and troubleshooting of routine incidents, and elevate more complex issues to senior analysts or engineering teams when necessary. Working collaboratively with the NOC/SOC team, the Tier 1 Analyst helps ensure uninterrupted operations, proactive issue resolution, and consistent, high-quality service delivery to clients.

Key Responsibilities:

• System Monitoring & Maintenance: Monitor client networks, servers, endpoints, backup systems, and patch deployment status.
• Incident Management: Triage and resolve alerts, perform initial troubleshooting, and elevate complex issues to senior staff.
• Patch Management: Track, monitor, and assist with deployment of critical and high-priority patches, ensuring client compliance.
• Backup Oversight: Verify backup jobs, troubleshoot failures, and elevate unresolved backup issues.
• Documentation: Maintain accurate incident, remediation, and resolution records within ticketing systems.
• Collaboration: Work with Tier 2/3 engineers and SOC staff on escalated incidents or projects.
• Security & Compliance: Support vulnerability remediation and follow security best practices across client environments.
• Communication: Provide clear, timely updates to internal teams and clients regarding incidents and ongoing tasks.

Skills and Qualifications:

• Associate degree in Information Technology, Computer Science, Networking, or related field (or equivalent hands‑on experience).
• 1+ years of IT support, help desk, or network monitoring experience preferred.
• Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing, switching).
• Familiarity with system and network monitoring tools.
• Knowledge of Windows and Linux operating systems (basic troubleshooting and administration).
• Preferred certifications: CompTIA Network+, CompTIA Security+, Microsoft or Linux foundational certifications
• Excellent benefit offerings including: medical, dental, vision, and supplemental insurance
• Company paid life insurance and long-term disability insurance
• 20 days of paid time off
• 401(k) plan with matching company contribution
• Annual company store allowance

“Our growth is mirrored by the quality of people we have invested in.” – Louis F. Usherwood, CEO

Usherwood Office Technology is an Equal Opportunity Employer.