Network Operations Specialist - 24/7 FTTP Support Temporary

SmartRecruiters, Inc.; Ashburn (VA); Presencial; USD 40 000 - 57 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Temporary position

Resumo da oferta

Global Channel Management seeks a Specialist, Network Operations to support FTTP network performance, 24x7 coverage, and escalated troubleshooting. The role requires willingness to rotate shifts including weekends and holidays.

You will monitor networks, triage faults, and provide technical support to field technicians while coordinating with National Operations for timely restoration of service.

Qualificações

• Entry level scripting experience in JavaScript, Perl, Python, or any scripting language.
• Usually requires a 2 year degree.
• Specialist, Network Operations will provide 24x7 network management and analysis for the FTTP voice and data network.

Responsabilidades

• Evaluation of FTTP network performance data.
• Trouble ticket management, OASIS flash management, & processing escalations.
• Identifying initial fault isolation including triage and technical support to CO and outside plant technicians.
• Participates in staffing a 24 hour FTTP Network Management Center to ensure customer satisfaction, network quality, and cost goals are met.
• Resolves network problems and outages and takes actions to improve network performance.
• Interact with National Operations, Network Operations and National Services to restore customer impacting conditions.

Conhecimentos

Scripting (JS/Perl/Python)

Network monitoring

Troubleshooting

Formação académica

2-year degree

Ferramentas

vRepair

IVAPP

TACACS

INMS

OASIS

MASTARS

Descrição da oferta de emprego

Global Channel Management seeks a Specialist, Network Operations to support FTTP network performance, 24x7 coverage, and escalated troubleshooting. The role requires willingness to rotate shifts including weekends and holidays.

You will monitor networks, triage faults, and provide technical support to field technicians while coordinating with National Operations for timely restoration of service.