Network Operations Intern: Global Infra & AI Innovation

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly); Philadelphia (Philadelphia County); On-site; USD 2,066,000 - 3,444,000; Full time

Benefits offered by this job

Medical benefits

Employee discounts

PTO

Job summary

URBN is seeking a Network Operations Support Intern in Philadelphia for rising seniors or recent graduates who want hands-on experience with our network operations team supporting users, infrastructure, and applications powering a large-scale global retail business.

You will work with our Technical Services and Operations teams to monitor, troubleshoot, and implement solutions across offices, distribution centers, retail stores, and restaurants, with opportunities to explore AI applications in

Qualifications

• Rising senior or recent graduate with an interest in tech.
• Working knowledge of Windows or MacOS.
• Basic networking/troubleshooting knowledge, including wireless networking.
• Good communication skills and willingness to participate in peer communications.
• Eagerness to learn new technologies and AI tools.

Responsibilities

• Assist in monitoring, troubleshooting, and escalating alerts across the global network infrastructure.
• Assist in monitoring, troubleshooting, and escalating alerts in key applications and backend processing.
• Support system administration tasks, including creating users and managing groups in Active Directory.
• Support network administration tasks, including switch port configuration changes on Cisco and Juniper switches.
• Assist with store broadband, network, and wireless troubleshooting in retail locations.
• Assist with store broadband circuit installations and troubleshooting in retail locations.
• Contribute fresh ideas and solutions to ongoing department projects and initiatives.

Skills

Windows knowledge

MacOS knowledge

Basic networking

AI learning mindset

Communication skills

Tools

Juniper EX switching

Cisco switching

Job description

URBN is seeking a Network Operations Support Intern in Philadelphia for rising seniors or recent graduates who want hands-on experience with our network operations team supporting users, infrastructure, and applications powering a large-scale global retail business.

You will work with our Technical Services and Operations teams to monitor, troubleshoot, and implement solutions across offices, distribution centers, retail stores, and restaurants, with opportunities to explore AI applications in