URBN Network Operations Support Intern

URBN; Philadelphia (Philadelphia County); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Medical coverage

PTO

Employee discounts

Job summary

URBN is seeking a Network Operations Support Intern for our Philadelphia Home Office. You will gain hands-on experience supporting the network, users, infrastructure, and applications across global retail operations, including offices, distribution centers, stores, and restaurants.

This paid internship runs 6/7–8/13, 9–5, Monday through Friday, with potential for full-time opportunities. You'll work with AI in network operations and contribute fresh ideas in a fast-paced environment.

Qualifications

• Rising senior or recent graduate with an interest in tech.
• Basic networking and troubleshooting knowledge.
• Willingness to learn AI tools and new technologies.
• Good communication and willingness to participate in peer communications.

Responsibilities

• Monitor, troubleshoot, and escalate alerts across global network infrastructure.
• Monitor, troubleshoot, and escalate alerts in key applications and backend processing.
• Support Active Directory user and group management.
• Configure switch ports on Cisco and Juniper switches.
• Assist with store broadband and wireless troubleshooting in retail locations.
• Contribute fresh ideas to ongoing department projects and initiatives.

Skills

Windows

MacOS

Networking basics

Wireless networking

Communication

AI tools

Fast-paced environment

Juniper EX

Cisco switching

Job description

Role Summary

URBN is seeking a Network Operations Support Intern. We're looking for a rising senior or recent graduate with an interest in tech who wants hands‑on experience with the network operations team, supporting the users, infrastructure, and applications that power a large‑scale global retail business. This is a high‑tempo, fast‑paced environment — you'll work alongside our Technical Services and Operations teams supporting business offices, distribution/fulfillment centers, retail stores, and restaurants globally, and you'll be encouraged to bring new ideas and solutions to our retail landscape. We're also highly enthusiastic about AI and looking for someone eager to explore how it can be applied to network operations.

About the Summer Internship Program:Each summer, URBN Inc. welcomes candidates from across the country to immerse themselves within various teams across our portfolio of brands and gain hands‑on learning experience in the area of business they choose to pursue. Our paid internship program also offers a summer full of internfocused events, including exposure to senior leadership through small‑group settings, insight into company initiatives, off‑site field trips, and, for those who qualify, the opportunity to interview for a full‑time position. See for yourself what our past and present interns are up to @urbncareers!The URBN 2027 Summer Internship Program will run from 6/7 through 8/13 at our Home Office in Philadelphia, PA.

Role Responsibilities

• Assist in monitoring, troubleshooting, and escalating alerts across our global network infrastructure.
• Assist in monitoring, troubleshooting, and escalating alerts in key applications and backend processing.
• Support system administration tasks, including creating users and managing groups in Active Directory.
• Support network administration tasks, including switch port configuration changes on Cisco and Juniper switches.
• Assist with store broadband, network, and wireless troubleshooting in retail locations.
• Assist with store broadband circuit installations and troubleshooting in retail locations.
• Contribute fresh ideas and solutions to ongoing department projects and initiatives.

  Job Type: Internship (hourly), 9-5, M-F

Role Qualifications

• Rising senior or recent graduate with an interest in the tech field.
• Working knowledge of Windows or MacOS.
• Basic networking/troubleshooting knowledge, including wireless networking.
• Good communication skills and willingness to actively participate in peer communications.
• Eagerness to learn new technologies and methodologies, including AI tools.
• Comfortable working in a fast-paced, high-tempo environment.
• Experience with Juniper EX switching is a plus.
• Experience with Cisco switching is a plus.

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.