Network Operations Engineer II

Astreya; Denver, Northern (CO, KY); Hybrid; USD 73,000 - 115,000; Full time

Job summary

Astreya is seeking a Network Operations Engineer II to join our Denver data center team. You will troubleshoot and optimize a global DC network, own escalated Tier 2 cases, and drive improvements in monitoring and automation.

The role requires 5+ years in network operations, deep knowledge of routing/switching, and hands-on experience with monitoring tools. Onsite work in Denver with a focus on reliability and rapid incident response.

Qualifications

• Bachelor’s degree or equivalent experience in CS/Networking.
• 5+ years in network operations, with a focus on Data Center networks.
• CCNP/JNCIP preferred; ITIL v4 knowledge is a plus.

Responsibilities

• Operate and troubleshoot a globally distributed Data Center network including routing and switching devices.
• Perform fault isolation and resolution for Layer 1–3 issues and own escalated Tier 2 cases.
• Monitor ticket queues, document resolution steps, and drive incident response with stakeholders.
• Develop and maintain change documentation for VLANs, subnets, and DNS modifications.
• Support automation, monitors, dashboards, and capacity planning initiatives.

Skills

Data Center networking

Routing protocols

L1-L3 Troubleshooting

Monitoring tools

Ticketing systems

Education

Bachelor's degree

Tools

SolarWinds

Nagios

PRTG

Job description

## Network Operations Engineer IIApply: Denver, CO: Full time: Posted Today: R0017493**Network Operations Engineer II - Client Onsite****Work Location: Denver, CO** Our Tier 2 NOC Engineer is responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed data center network. This role requires deep expertise in network infrastructure, routing, switching, troubleshooting, and operational support. The Tier 2 Engineer serves as the primary escalation point for Tier 1 engineers, taking ownership of complex cases and driving them to resolution. This position also contributes to process improvements, automation, and monitoring system enhancements to optimize network operations. **Key Responsibilities****Advanced Network Operations & Troubleshooting*** Operate and troubleshoot a globally based Data Center network, including routing and switching devices.* Perform fault isolation and resolution, diagnosing Layer 1–3 network issues.* Take ownership of escalated cases from Tier 1 engineers, ensuring a successful resolution.* Manage and escalate critical events, communicating clearly and concisely with stakeholders.* Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling.* Detect and diagnose various error/failure conditions across an array of network device types.* Provide hands-on support for network incidents, collaborating with engineering teams when required. **Incident Response & Escalation Support*** Provide Tier 2 support for all Data Center Network Repair issues, assisting Tier 1 engineers with advanced troubleshooting.* Serve as the escalation point-of-contact during business hours, handling troubleshooting, tooling, and process issues.* Coordinate with DC facilities teams on maintenance activities impacting network infrastructure.* Own incident response processes, including escalations to higher-level support teams when necessary.* Rapidly respond to major network incidents, supporting SEV initiation and resolution processes. **Network Monitoring & Optimization*** Monitor the DC network infrastructure ticket queues, ensuring timely and accurate responses to alerts.* Track and document incident resolution steps, maintaining accurate logs in ticketing systems.* Proactively identify and resolve network performance issues, optimizing existing configurations.* Develop and maintain network change documentation, including VLAN, subnet, and DNS modifications. **Automation & Continuous Improvement*** Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements.* Identify areas for automation to improve efficiency.* Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs.* Support network optimization efforts, participating in capacity planning and scaling initiatives. **Process & Asset Management*** Document and optimize operational processes and procedures, ensuring alignment with best practices.* Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements.* Ensure accurate inventory and documentation in collaboration with audit and asset management teams.* Monitor tickets for adherence to SLAs, ensuring prompt issue resolution. **Required Qualifications & Skills****Technical Skills*** Expertise in Data Center networking, including rack installations, routers, switches, VLANs, and routing protocols (BGP, OSPF, MPLS, etc.).* Strong experience troubleshooting Layer 1–3 network issues in a large-scale production environment.* Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).* Advanced knowledge of troubleshooting IP transport/transmission networks and transceivers.* Experience capturing and analyzing network traffic for troubleshooting.* Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent). **Soft Skills & Work Ethic*** Strong analytical skills, problem-solving mindset, and ability to work autonomously.* Excellent communication and documentation skills for incident tracking and resolution.* Proven ability to work in a fast-paced, mission-critical environment.* Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues. **Experience & Education*** Bachelor’s degree in Computer Science, Networking, or a related field. Equivalent work experience will also be considered.* 5+ years of network operations experience, with a focus on Data Center networks.* Preferred Certifications: + CCNP (Cisco Certified Network Professional) + JNCIP (Juniper Networks Certified Internet Professional) + ITIL v4 (for incident and service managemen**t)****Salary Range**$72,960.00 - $115,200.00 USD (Salary)