Network Operations Center Technician

Insight Global; Seattle (WA); On-site; USD 111,762,000 - 151,856,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

FSA

DCFSA

401k with employer matching

Paid time off

Job summary

Insight Global is seeking an IT Operations Center Analyst I (ITOC) to monitor and manage complex network environments in a 24x7 setting from a centralized location in Seattle. The role emphasizes rapid incident response, outage coordination, and collaboration with engineering teams to restore services quickly.

The ideal candidate has a Bachelor's degree in IT or related fields and 3+ years of IT experience, including service desk or NOC work, with strong PowerShell and Python skills for

Qualifications

• Bachelor's Degree in Information Technology, Business, or a closely related field.
• 3+ years of IT experience including desktop, NOC, asset, or service desk and troubleshooting in a complex IT environment.
• Experience in high pressure major incident response and outage coordination using established methodologies.
• ServiceNow or other IT Service Management software.

Responsibilities

• Monitor and manage network components in a 24x7 environment from a centralized location.
• Identify and resolve outages by isolating programs and coordinating with engineers and teams.
• Perform triage, routine maintenance, and escalation to support teams as needed.
• Maintain visibility into day-to-day issues across computers, networks, and critical infrastructure.

Skills

Incident response

Troubleshooting

Automation

Communication

Education

Bachelor's Degree in IT or related field

Tools

ServiceNow

PowerShell

Python

Job description

Title: IT Operations Center Analyst I (ITOC)

Duration: 5 year contract

Shift Times: morning, swing, night shifts open

Pay Rate: $46/hr

Qualifications:

• Bachelor's Degree in Information Technology, Business, or a closely related field
• 3+ years of experience in IT that includes desktop, NOC, asset, and/or service desk experience, including experience troubleshooting in a complex IT environment
• Experience in high pressure major incident response, driving and coordinating outage resolution using Blackrock3 (or equivalent) methodologies.
• ServiceNow or other IT Service Management Software
• Strong PowerShell scripting and Python Development skills for automation and process improvement

Plusses:

• CCNA or CCISP certifications
• Previous knowledge of SolarWinds

Description:

The IT Operations Center (ITOC) Analyst will oversee complex network components and will be responsible for network monitoring and management in a 24x7 environment. From a centralized location, the ITOC Analyst will monitor for issues pertaining to usage of bandwidth, utilization of the server, uptime, and other crucial elements. If systems experience an outage, the ITOC Analyst will resolve issue by isolating programs and collaborating with engineers and team members to find quick and appropriate fixes. Essential Functions will include monitoring day-to-day issues related to computers, networks, applications, critical infrastructure, and info-security, perform triage and escape issues to support teams, perform routine maintenance as needed, etc. The right candidate is reliable, proactive, and has strong communication skills.

• Benefits packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law