Operations Center Agent

Express Employment Professionals - Cincinnati East; Jonesboro (AR); On-site; USD 42,000 - 52,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is hiring for a role focused on monitoring network alarms and dashboards, creating incident tickets, and coordinating shift handoffs. The position requires dependable, detail-oriented individuals who can multitask in a fast-paced environment.

The role emphasizes strong communication, customer service, and the ability to work with multiple monitors, answer phones, and document incidents and actions taken.

Qualifications

• Experience in technical support, call center, or basic networking/IT experience preferred.
• Able to use computers and multiple monitors at one time.
• Must be dependable, detail oriented, and calm under pressure.
• Strong verbal and written communication skills and able to follow directions.
• Able to sit for extended periods and use computers and communication equipment.
• Basic computer skills.
• Able to multi-task.
• Flexible with changing quarterly shift assignments.
• Comfortable working independently and as part of a team.

Responsibilities

• Monitor network alarms and dashboards.
• Create and maintain incident tickets.
• Follow escalation procedures while documenting outages and coordinating shift handoffs.
• Accurate monitoring, timely identification, and escalation of network issues.
• Complete documentation.
• Smooth communication between NOC shifts.
• Customer service.
• Use computers with multiple monitors.
• Answer phones.
• Document incidents and actions taken.

Skills

Technical support

Call center

Networking basics

Multitasking

Communication skills

Attention to detail

Calm under pressure

Teamwork

Job description

Job Duties:

• Monitor network alarms and dashboards
• Create and maintain incident tickets
• Follow escalation procedures while documenting outages and coordinating shift handoffs
• Accurate monitoring, timely identification, and escalation or network issues
• Complete documentation
• Smooth communication between NOC shifts
• Customer service
• Use computers and computer systems utilizing multiple monitors
• Answer phones
• Document incidents and actions taken

Requirements:

• Experience in technical support, call center, or basic networking/IT experience is preferred
• Able to use computers and multiple monitors at one time
• Must be dependable, detail oriented, and calm under pressure
• Strong verbal and written communication skills and able to follow directions
• Able to sit for extended periods of time and use computers and communication equipment
• Basic computer skills
• Able to multi-task
• Flexible with changing quarterly shift assignments
• Comfortable working independently and as part of a team

Work Shift hours: 6am to 3pm; 2pm to 11pm; and 10pm to 7am - schedule is on a 5 days on / 2 off. Days may include weekdays, weekends, or combination of both.