Junior NetOps & NOC Specialist: Incident Response

Creative Solutions Services, LLC; Norfolk (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Kaztronix seeks a NetOps Specialist Jr to support day-to-day network and infrastructure operations in a mission-critical environment. You will monitor systems, respond to alerts, troubleshoot issues, coordinate repairs, and document incidents through resolution.

The ideal candidate has NOC experience, familiarity with ticketing/monitoring tools, and knowledge of TCP/IP, LAN/WAN, routers and switches, plus Cisco gear. This on-site role emphasizes detail and government procedures.

Qualifications

• CompTIA Security+ certification required.
• CCNA certification preferred; must obtain within 6 months.
• Experience in Network Operations Center (NOC) environments and familiarity with ticketing/monitoring systems.

Responsibilities

• Monitor network and infrastructure systems and respond to alerts and events.
• Respond to incidents from initial triage through resolution.
• Escalate incidents to higher-level technical teams as needed.
• Troubleshoot network/infrastructure connectivity issues.
• Coordinate and direct remote repair activities to maintain service availability.
• Support infrastructure repairs and restoration activities.
• Document root cause analyses per Government procedures.
• Provide data center support when required.
• Document daily shift activities in reporting/ticketing systems.
• Maintain detailed incident/troubleshooting records.
• Perform shift turnover/pass-down of unresolved incidents.
• Provide incident notifications and status updates to Government representatives.
• Work within established procedures, escalation paths, and SLAs.

Skills

NOC operations

Network monitoring

Incident triage

Troubleshooting

TCP/IP

Routers and switches

Cisco networking equipment

Tools

ServiceNow

Remedy

Monitoring tools

Job description

Kaztronix seeks a NetOps Specialist Jr to support day-to-day network and infrastructure operations in a mission-critical environment. You will monitor systems, respond to alerts, troubleshoot issues, coordinate repairs, and document incidents through resolution.

The ideal candidate has NOC experience, familiarity with ticketing/monitoring tools, and knowledge of TCP/IP, LAN/WAN, routers and switches, plus Cisco gear. This on-site role emphasizes detail and government procedures.