Junior NetOps & NOC Specialist: Incident Response

Kaztronix; Norfolk (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Kaztronix seeks a NetOps Specialist Jr to support day-to-day network and infrastructure operations in a mission-critical environment. You will monitor systems, respond to alerts, troubleshoot issues, coordinate repairs, and document incidents through resolution.

The ideal candidate has NOC experience, familiarity with ticketing/monitoring tools, and knowledge of TCP/IP, LAN/WAN, routers and switches, plus Cisco gear. This on-site role emphasizes detail and government procedures.

Qualifications

• CompTIA Security+ certification required.
• CCNA certification preferred; must obtain within 6 months.
• Experience in Network Operations Center (NOC) environments and familiarity with ticketing/monitoring systems.

Responsibilities

• Monitor network and infrastructure systems and respond to alerts and events.
• Respond to incidents from initial triage through resolution.
• Escalate incidents to higher-level technical teams as needed.
• Troubleshoot network/infrastructure connectivity issues.
• Coordinate and direct remote repair activities to maintain service availability.
• Support infrastructure repairs and restoration activities.
• Document root cause analyses per Government procedures.
• Provide data center support when required.
• Document daily shift activities in reporting/ticketing systems.
• Maintain detailed incident/troubleshooting records.
• Perform shift turnover/pass-down of unresolved incidents.
• Provide incident notifications and status updates to Government representatives.
• Work within established procedures, escalation paths, and SLAs.

Skills

NOC operations

Network monitoring

Incident triage

Troubleshooting

TCP/IP

Routers and switches

Cisco networking equipment

Tools

ServiceNow

Remedy

Monitoring tools

Job description

NetOps Specialist Jr

Locations: Pearl Harbor, HI and Norfolk, VA

Position Overview

The NetOps Specialist Jr will support day-to-day network and infrastructure operations within a mission-critical environment. This position is responsible for monitoring network systems, responding to alerts and incidents, troubleshooting infrastructure issues, coordinating repairs, and ensuring incidents are properly documented and communicated through resolution.

The ideal candidate will have hands-on network operations or NOC experience, experience working with ticketing and monitoring systems, and a foundational understanding of enterprise networking.

Key Responsibilities

• Monitor network and infrastructure systems and respond appropriately to alerts, alarms, and operational events.

• Respond to incidents from initial triage through resolution.

• Escalate incidents to higher-level technical teams when appropriate.

• Troubleshoot network and infrastructure connectivity issues.

• Coordinate and direct remote repair activities to maintain operational availability of services.

• Support infrastructure repairs and restoration activities.

• Perform and document root cause analysis in accordance with Government procedures.

• Provide data center support when required.

• Document daily shift activities within designated reporting and ticketing systems.

• Maintain detailed incident and troubleshooting records.

• Conduct proper shift turnover/pass-down of unresolved incidents and outstanding issues.

• Provide incident notifications and status updates to Government representatives.

• Work within established operational procedures, escalation processes, and service-level requirements.

Required Certification

• CompTIA Security+

Preferred Certification

• Cisco Certified Network Associate (CCNA) (Must obtain within 6 months of starting)

Ideal Candidate Background

Strong candidates will typically have experience with:

• Network Operations Center (NOC) environments

• Network monitoring and alert response

• Incident triage and troubleshooting

• Layer 1–3 networking fundamentals

• TCP/IP

• LAN/WAN environments

• Routers and switches

• Cisco networking equipment

• Network outages and service restoration

• Ticketing systems such as ServiceNow or Remedy

• Network monitoring tools

• Incident escalation

• Root cause analysis

• Data center operations

• Shift work and operational handoffs

• Supporting Government or DoD networks

Kaztronix is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, age, religion, disability, veteran status or any other consideration made unlawful by federal, state or local laws. In addition, all human resource actions in such areas as compensation, employee benefits, transfers, layoffs, training and development are to be administered objectively, without regard to race, color, religion, age, sex, national origin, disability, veteran status or any other consideration made unlawful by federal, state or local laws.

By applying to the position, you acknowledge that your information will be used by Kaztronix in processing your application.