Network Operations Center (NOC) Technician III

Page Mechanical Group, Inc.; Hill Air Force Base (UT); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Mental Health Resources

Paid Time Off & Holidays

401(k) with Company Matching

Life, Accident & Injury Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Certification Preparation & Exam Reimb

Virtual Personal & Professional Dev.

Job summary

Total Force Alliance, LLC seeks a Network Operations Center Technician III to support the DISA DGOC at Hill AFB, UT. The role trains and leads incident management, monitors 24/7 operations, and coordinates fault isolation across multiple NOCs.

Qualifications include DoD-8570 IAT Level 2, active Secret clearance, and 3-5 years of relevant experience; candidate will work in a high-availability DoD environment with strict SLAs.

Qualifications

• DoD-8570 IAT Level 2 baseline certification required by start date.
• Active Secret security clearance.
• 24/7 operational availability.
• Experience in alarm surveillance, fault management, LAN/WAN maintenance, and performance management.
• Expertise in routers, switches, crypto devices, DSN/DRSN, Video Services, and related devices.

Responsibilities

• Create, update, and manage incident tickets using ServiceNow.
• Monitor network events 24/7/365 and analyze alarms to isolate root causes.
• Provide timely situational awareness to leadership and stakeholders.
• Support fault isolation, testing, and repair of network elements.
• Restore services, document changes in the CMDB, and ensure SLA compliance.
• Mentor NOC staff and contribute to DISN-related projects.
• Provide guidance across multiple NOCs and domains.

Skills

DoD-8570 IAT Level 2

Security+ CE

Security clearance

Education

High school diploma

Tools

ServiceNow

CMDB

Cisco

Juniper

DWDM

Job description

Network Operations Center (NOC) Technician III

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations.This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

We’re seeking aTRANSPORT / IP (TRIP) NOC for a NOC TECHNICIAN at Hill AFB, UT.

Primary Responsibilities:

Responsible for performing and training team on the following duties:

• Create, update, and manage incident tickets using ServiceNow/ ITSM. Independently triage the ticket queue, provide feedback, and guide tickets of concern.
• Monitor network events and failures 24/7/365 using various tools. Proactively analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate fault corrections. Develop and maintain a centralized error database.
• Notify relevant contacts about network incidents. Provide timely situational awareness to leadership and impacted communities, and communicate effectively with the O&M team, customers, and external leadership.
• Support fault isolation and troubleshooting, including testing and diagnosing issues with network elements. Correct or replace faulty network components and coordinate with service providers as needed.
• Restore networks and services to full operation, ensure compliance with SLAs, and document changes in the CMDB. Provide 24/7/365 support for outages and service degradation, including rerouting circuits and updating on outage resolutions.
• Assist in training and monitoring Network controllers, and evaluate training programs, SOPs, and tools. Provide technical advice and insights for complex issues, and work on projects impacting future operations within O&M and the DISN.
• Demonstrate extensive proficiency in DISN functions (e.g., routers, switches, crypto devices) and resolve multi-layer complex issues across multiple NOCs or domains. Provide advanced technical support and guidance to peers, leadership, and customers.

Basic Qualifications:

• Certification: Must have DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE or equivalent) by the start date.
• Security Clearance: ActiveSecretsecurity clearance.
• Availability: Must be able to work in a 24/7 operational environment.
• Experience: Experience in one or more of the following areas: alarm surveillance, fault management, LAN/WAN maintenance, performance management.
• Expertise: Advanced knowledge in at least four of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• Network Knowledge: Moderate understanding of network topologies, including both transport and IP.

Preferred Qualifications:

• Experience in a tech control facility or cyber transport operations.
• Familiarity with circuit actions and vendor management.
• Knowledge of IP architecture.
• Experience in a Telco NOC or with inside or outside plant operations.
• Proficiency with MS Office Suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
• Experience in one or more of the following areas: alarm surveillance, fault management, LAN maintenance, performance management, change management.
• Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional are desirable.

Required Education and Experience:

• High school and 3-5 years of experience.

About Total Force Alliance:

Total Force Alliance, LLC is an SBA-certified Service-Disabled Veteran (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB) founded in 2023 and headquartered in Miami, Florida. We provide top-notch talent recruitment and retention for niche skillsets and in-demand talent for Enterprise IT Services: Operations, Engineering, Cybersecurity, ServiceNow Development, and Cloud Services. Our corporate culture and industry partnerships enable us to offer unrivaled salary, benefits, training and professional development to select IT professionals that can innovate and deliver technical solutions targeted to Federal Civilian, Health, Defense, Intelligence and Cyber strategic priorities.

Benefits:

• Medical, Dental & Vision
• Mental Health Resources
• Paid Time Off & Holidays
• 401(k) with Company Matching
• Life, Accident & Injury Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Certification Preparation & Exam Reimbursement
• Virtual Personal & Professional Development Classes

Target Salary Range

$60,000 - $80,000

The anticipated salary range for this position is provided as a general guideline and is not a guarantee of compensation or salary. The final offer may vary based on several factors, including job responsibilities, education, certifications, relevant experience, geographic location, internal equity, market data, contractual requirements, and other applicable considerations. Accordingly, the final salary may fall outside the stated range, where permitted by applicable law.

Total Force Alliance, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristics.