Network Operations Center Engineer (REMOTE)

Insight Global; United States; Remote; USD 68,880 - 85,411; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading telecommunications company is seeking a Network Operations Center Engineer for a 1-year contract. The role involves designing and optimizing workflows for event management, including incident handling and alarm triage. Ideal candidates will have expertise in network operations, strong process design skills, and familiarity with AI/ML concepts. This position offers competitive hourly pay and benefits such as medical and vision insurance.

Qualifications

• Expertise in network operations and event/alarm management.
• Strong background in business process design and documentation.
• Familiarity with ITIL processes and service management principles.

Responsibilities

• Lead end-to-end development of event process workflows.
• Conduct knowledge transfer and process walkthroughs.
• Monitor and report on process KPIs and effectiveness.

Skills

Network operations

Event/alarm management

Business process design

OSS tools

ITIL processes

AI/ML concepts

Process mapping

Communication skills

Tools

Visio

Lucidchart

Job description

Network Operations Center Engineer (REMOTE)

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50.00/hr - $62.00/hr

Job Details

Title: Network Operations Center Engineer

Duration: 1-year contract with possible extensions and potential for conversion

Pay Rate: $50-$62/hr

Targeted Start Date: ASAP

*Client is Google

Scope of Work

The resource will be responsible for designing, documenting, and optimizing event management workflows, focusing on alarm triage, incident handling, degraded service processes, and OSS utilization.

Key Responsibilities

1. Lead end-to-end development of event process workflows.
2. Conduct knowledge transfer and process walkthroughs.
3. Monitor and report on process KPIs and effectiveness.

Required Skills and Qualifications

• Expertise in network operations and event/alarm management (Netcracker preferred but open to others).
• Strong background in business process design and documentation.
• Understanding of OSS tools and alarm correlation logic.
• Ability to translate engineering requirements into operational procedures.
• Familiarity with ITIL processes and service management principles.
• Knowledge of AI/ML concepts as applied to network event correlation and predictive incident management.
• Experience collaborating with data science or analytics teams to translate operational needs into AI/ML requirements.
• Proficiency in process mapping and visualization tools (e.g., Visio, Lucidchart).
• Strong communication and stakeholder management skills.

Seniority level

Mid-Senior level

Employment type

Contract

Industry

Telecommunications

Benefits

• Medical insurance
• Vision insurance
• 401(k)

Additional Information

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