Network Engineering Professional

Radiant Systems Inc; Atlanta (GA); On-site; USD 68,880 - 75,768; Full time

Job summary

A technology consulting firm is looking for a technical contact in Atlanta, GA, to manage day-to-day communication for a major client. This role requires expertise in networking, security, and telephony, coupled with strong troubleshooting capabilities. The successful candidate will handle incidents, provide support to the global team, and ensure effective service delivery. Experience with Cisco technologies is essential, and applicants should thrive in high-pressure environments. This is a contract position anticipated to last over six months.

Qualifications

• Strong troubleshooting skills in high-pressure environments.
• Excellent communication skills for stakeholder management.

Responsibilities

• Act as the primary technical point of contact for Client customer.
• Provide in-depth local technical knowledge to facilitate major incident resolutions.
• Own and drive major incidents outside core hours.
• Attend daily customer zone huddle incident reviews.

Skills

Networking: Routing and switching expertise

Wireless: Cisco autonomous access points

Security: Experience with Check Point and Palo Alto

Identity & Access Control: Cisco ISE

IP Telephony & Collaboration: Cisco UCS and CUCM

Job description

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Base pay range

$50.00/hr - $55.00/hr

Location: Atlanta GA

Duration: 06+ Months

Position Summary

The purpose of the role is to act as the primary technical point of contact for a major Client customer within the Americas region. The role requires ensuring day‑to‑day communication between the customer and Client operational teams. The individual must demonstrate the ability to handle network, security, and telephony‑related topics.

Key Responsibilities

• Acts as a local interface for customer zone within the global team in Paris.
• Provides in‑depth local technical knowledge to the global team to help facilitate the resolution of major incidents or performing complex changes.
• Have access to customer network devices to facilitate troubleshooting and change activities in full co‑ordination with the global team.
• Owns and drives major incidents in the zone outside of global team “core hours”, or co‑manages major incidents in the zone during “core hours”.
• Attends the daily customer zone “huddle” incident ticket reviews (if applicable). Provides technical insight and input to the incidents and service requests discussed during the meeting.
• Provides Root Cause Analysis reporting (RCA) technical input as per the agreed process and format.
• Understands the customer business, business drivers, critical sites and appropriate 3rd parties/suppliers.
• Good technical knowledge of customer technologies (LAN/WAN/IPT/IPCC/security).

Skills / Experience

• Networking: Routing and switching expertise with Cisco routers, Nexus and Catalyst switches, SD‑WAN.
• Wireless: Cisco autonomous access points and WLC‑based wireless solutions.
• Security: Experience with Check Point, Palo Alto, Fortinet, and Cisco ASA.
• Identity & Access Control: Cisco ISE.
• IP Telephony & Collaboration: Cisco UCS, CUCM, and WebEx.

Professional Skill

Strong troubleshooting skills with the ability to operate effectively in high‑pressure environments; excellent communication skills and strong stakeholder management capabilities.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

IT Services and IT Consulting