Network Operations Center Analyst - Associate

UPMC; Freeport (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

UPMC is seeking a NOC Analyst Associate to join the team for on-site work at the Freeport Datacenter, PA. The role operates 7 PM to 7 AM on a two-week rotating schedule totaling 84 hours, including overtime.

You will monitor enterprise data and voice networks, respond to alerts, and escalate issues to senior staff and vendors as needed. Responsibilities include first-line support for switches, routers, and security devices, maintaining documentation, and coordinating tests and repairs with

Qualifications

• Experience monitoring enterprise data and voice networks in a 24x7 environment.
• Ability to document findings and communicate status clearly.
• Experience with incident/escalation processes and coordinating with engineers.
• Strong customer service orientation and ability to work with diverse teams.

Responsibilities

• Monitor enterprise data and voice networks using listed tools and respond to alarms.
• Provide Level 1 support for common network infrastructure components.
• Escalate incidents with clear technical findings and coordinate with engineers and vendors.
• Maintain incident records, procedures, and network diagrams.
• Protect confidential information and participate in ongoing training.

Skills

Network monitoring

Troubleshooting

Customer service

Incident response

Communication

Tools

StableNet

NokiaWaveSuite/NFM-P

Splunk

Palo Alto Panorama

Job description

UPMC is looking for a NOC (Network Operations Center) Analyst Associate to join their team.

This role will be Fully on-site (WFH technology available for short -term or emergency needs. Will only be accepting candidates within the PA area since this role will be ON-SITE at our Freeport Datacenter.

The shift will be 7PM-7AM

Week 1 Thursday / Friday / Saturday

Week 2Sunday / Thursday / Friday / Saturday

2 week period is 84 hours (4 hours OT)

Description

The NOC Analyst Associate provides first-line operational support in UPMC’s 24x7x365 Network Operations Center, monitoring enterprise data and voice networks and responding to alerts, outages, and performance issues. Working in a large, multi-vendor environment, the analyst uses enterprise monitoring and diagnostic tools to identify impact, perform initial troubleshooting, document findings, communicate status, and escalates issues to senior NOC staff, engineering teams, carriers, and vendors when needed.

Key Responsibilities

• Monitor enterprise data and voice networks using StableNet, NokiaWaveSuite/NFM-P, Splunk, Palo Alto Panorama, and related tools.
• Respond to alarms, outages, and abnormal conditions; assess impact, perform initial troubleshooting, and restore service when possible.
• Provide Level 1 support for switches, routers, firewalls, WAN circuits, and related network infrastructure.
• Escalate incidents with clear technical findings and coordinate testing and repair with network engineers, telecom carriers, vendors, and internal teams.
• Communicatetimely,accurateupdates to technical and non-technical stakeholders while delivering strong customer service.
• Create andmaintainincident records, procedures, troubleshooting guides, network diagrams, and data center cabling/fiber documentation.
• Support network equipment installations, deployments, testing, and other operational projects as assigned.
• Protect confidential information, follow security and incident response standards, andparticipatein ongoing training and mentorship.