Network Operations Center (NOC) Technician I

Spectraforce Technologies; Allen (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

Spectraforce Technologies seeks a NOC Technician in Allen, TX to support network stability and 24/7 operations. You will monitor networks, triage incidents, and collaborate with field technicians and engineers in a fast-paced environment.

The role requires strong IP networking knowledge, incident management with ServiceNow, and effective communication during outages. This is a 12-month contract with potential FTE based on performance.

Qualifications

• 1+ years troubleshooting IP connectivity and hardware errors.
• Strong knowledge of IP networking and protocols.
• Experience with network monitoring tools.
• Ability to interpret network diagrams (e.g., Visio).
• Strong analytical and documentation skills.

Responsibilities

• Monitor and maintain computer networks and systems.
• Ensure stability of telecommunications infrastructure.
• Respond to network alerts and troubleshoot issues.
• Perform regular network performance checks.
• Coordinate with field technicians and engineers.
• Maintain records of outages and quality control.
• Execute incident response for remote/cloud operations.
• Manage ServiceNow Incident, Change, and Problem Management.
• Conduct remote network surveillance and event response.
• Triage and resolve incidents within SLA timelines.
• Collaborate with SMEs for complex troubleshooting.
• Provide customer-facing support via phone, email, and portal.
• Communicating with stakeholders during service-impacting events.
• Manage vendor tickets effectively.

Skills

IP networking

Network monitoring

Troubleshooting

Routers & switches

VPN/BGP/MPLS

Network diagrams

Documentation

Pressure handling

Tools

ServiceNow

AWS Cloud

Job description

Job Title: NOC Technician

Location: Allen, TX 75002

Duration: 12 months (possible FTE opportunity based on performance & business needs)

Work Schedule: Wed, Thurs, Fri, Sat, 7:00 AM - 5:30 PM CST

Job Summary

Join our dynamic team as a NOC Technician, where you'll play a vital role in maintaining the stability and reliability of our network operations. This is an exciting opportunity for a tech-savvy professional who thrives in a fast-paced, collaborative environment that values innovation and excellence.

Roles and Responsibilities

• Monitor and maintain computer networks and systems
• Ensure stability of telecommunications infrastructure
• Respond to network alerts and troubleshoot issues
• Perform regular network performance checks
• Coordinate with field technicians and engineers
• Maintain records of outages and quality control
• Execute incident response for remote/cloud operations
• Manage ServiceNow Incident, Change, and Problem Management
• Conduct remote network surveillance and event response
• Triage and resolve incidents within SLA timelines
• Collaborate with SMEs for complex troubleshooting
• Provide customer-facing support via phone, email, and portal
• Communicating with stakeholders during service-impacting events
• Manage vendor tickets effectively

Qualifications & Skills

• Strong knowledge of IP networking and protocols
• Experience with network monitoring tools
• 1+ years troubleshooting IP connectivity and hardware errors
• 1+ years troubleshooting routers, switches, servers, endpoints
• Proficiency in VPN, BGP, MPLS, SIP
• Ability to interpret network diagrams (e.g., Visio)
• Strong analytical and documentation skills
• Ability to perform under pressure and respond quickly
• Degree not required

Preferred Skills

• Experience in Network Operations or Telecom
• Certifications: Network+, Cisco CCST/CCNA
• ITIL Certification
• Experience with AWS Cloud surveillance

Note for Background Check

Must pass CJIS prior to start

Nice-to-Have Skills

• Excellent verbal & written communication
• Experience in Call Center or NOC (24/7 operations)