Network Operations & Break-Fix Analyst

Donatech Corporation; Fort Walton Beach (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Donatech Corporation seeks a Network Analyst II to manage the operational maintenance and stability of the local network infrastructure. The role ensures high availability by handling hardware lifecycle, incident resolution via ServiceNow, and maintaining data center and closet environments.

You will be the primary contact for end-user network requests, perform break-fix resolutions, and support tasks such as VLAN assignments, port activations, and hardware deployments to minimize business

Qualifications

• Experience in network operations and incident management.
• Strong troubleshooting and customer-service orientation.

Responsibilities

• Provide primary O&M support for local network hardware including SDWAN routers, LAN switches, and WAPs.
• Monitor UPS systems to ensure power redundancy and network uptime.
• Perform routine firmware updates and hardware replacements ensuring reliability.
• Drive daily activities based on end-user needs via ServiceNow queue.
• Fulfill standard requests such as VLAN assignments, port activations, and hardware deployments.

Skills

Troubleshooting

Incident management

End-user support

Education

High School Diploma

Tools

Cisco SDWAN

LAN Switching

Wireless technologies

Job description

Donatech Corporation seeks a Network Analyst II to manage the operational maintenance and stability of the local network infrastructure. The role ensures high availability by handling hardware lifecycle, incident resolution via ServiceNow, and maintaining data center and closet environments.

You will be the primary contact for end-user network requests, perform break-fix resolutions, and support tasks such as VLAN assignments, port activations, and hardware deployments to minimize business