Network Intelligence Advisor - Post-Sales Technical Lead

Kentik Technologies Inc.; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Kentik Technologies Inc. is seeking a Network Intelligence Advisor to join our Professional Services team. This role focuses on post-sales technical engagement and delivering professional services offerings after customer onboarding.

The successful candidate will build lasting relationships with technical counterparts in our clients and act as a trusted technical advisor. The ideal candidate will serve as a technically oriented architect for our customers, helping them integrate Kentik into

Responsibilities

• Lead and execute technical professional services projects, ensuring successful implementation of advanced features and integrations
• Provide expert guidance on network observability, helping customers design and optimize their infrastructure using Kentik insights
• Proactively dig into customer usage patterns and network data to uncover untapped opportunities to provide value. You will identify where the customer can gain more visibility and recommend specific features or workflows to help them achieve their goals
• Help customers integrate Kentik with their own in-house tools, systems, and workflows, utilizing APIs and scripting where necessary
• Conduct technical check-ins to maintain high success rates, share new features/roadmap, and identify new opportunities for customers to expand their use of the platform
• Act as a champion for customer requirements, channeling detailed technical feedback and feature requests to the Product Management organization
• Assist in identifying opportunities to expand technical documentation and collateral to help other customers succeed
• Partner with Customer Success, Product, and Engineering t

Job description

Kentik Technologies Inc. is seeking a Network Intelligence Advisor to join our Professional Services team. This role focuses on post-sales technical engagement and delivering professional services offerings after customer onboarding.

The successful candidate will build lasting relationships with technical counterparts in our clients and act as a trusted technical advisor. The ideal candidate will serve as a technically oriented architect for our customers, helping them integrate Kentik into