Network Infrastructure Specialist (Charlotte Based)

New Charter; North Carolina; Remote; USD 76,000 - 100,000; Full time

Job summary

New Charter via SSVA is seeking an Infrastructure Specialist in Charlotte, NC to deploy, manage, automate, and troubleshoot critical network, cloud, and server infrastructure for our clients. The role emphasizes Cisco Meraki, Microsoft Azure, monitoring, and automation with PowerShell and Python.

Location supports remote work with occasional travel to local client sites. You will own Meraki deployments, tests, and ongoing support while coordinating with carriers and providing proactive

Qualifications

• 5+ years of networking experience, including Meraki support.
• 3+ years of experience supporting Azure environments.
• 3+ years’ experience in Automation (Python, PowerShell).
• 3+ years’ experience understanding alert and alarm handling for Network, Server, and Azure Environments including automation of standard runbooks for alerts.

Responsibilities

• Own deployment and ongoing management of Meraki environments from hardware receiving to testing and acceptance.
• Develop and maintain automated runbooks for alerts and remediation.
• Coordinate with network providers and carriers to resolve tickets.
• Travel to visit prospects and customers for on-site work.

Skills

Meraki networking

Azure

Automation

Python

PowerShell

Network troubleshooting

Client engagement

Documentation

Education

Microsoft AZ-104

Microsoft AZ-140

CCNA / Meraki Solutions Specialist

Python Certification

Tools

ConnectWise

Meraki

Job description

Every application submitted through Workday is reviewed by a real person — not an AI. Strategic Solutions delivers high-touch, value-rich technology services and is laser focused on helping companies successfully drive their businesses! With unparalleled expertise and credentials in healthcare, as well as legal, finance, and other industries, SSVA is the most experienced, locally-based provider of IT Consulting, Technology Delivery, and Managed Services in the Mid-Atlantic region.

At SSVA, a New Charter Company, we are seeking an Infrastructure Specialist in Charlotte, NC (in other companies this person could hold the title of Infrastructure & Network SME, Cloud & Network Infrastructure SME, or Network & Automation SME) to deploy, manage, automate, and troubleshoot critical network, cloud, and server infrastructure across our small and mid-sized business clients. This role will serve as a technical escalation point for complex infrastructure issues, with a strong emphasis on Cisco Meraki networking, Microsoft Azure, network and server monitoring, and infrastructure automation using PowerShell and Python.

Location: This position will support clients in the Charlotte, NC area and is available as a fully remote opportunity , with occasional travel to local client sites as needed.

In this role, you will take ownership of Cisco Meraki environments from deployment through ongoing support, including hardware staging, configuration, installation, user testing, and acceptance of firewalls, switches, wireless access points, VPNs, and SD-WAN solutions. You will also determine when problems require ISP or carrier involvement, gather and communicate relevant diagnostics and circuit information, coordinate escalations and dispatches, and work with network providers through resolution.

To be successful in this role, you will bring strong experience across Azure, infrastructure monitoring, alert and alarm management, and automation using PowerShell and/or Python. You will analyze network, server, and Azure alerts to identify root causes, develop and maintain automated runbooks, integrate with APIs and management platforms, and automate repeatable remediation and operational processes. Success requires strong critical thinking, advanced troubleshooting skills, and the ability to move confidently between networking, Meraki, Azure, server infrastructure, packet analysis, carrier management, and automation to resolve escalated issues and continuously improve the reliability and efficiency of client environments.

• Develop in-depth knowledge of the service catalog and how it relates to customer needs
• ~ Establish and maintain standard operating procedures to maintain client systems and protect data
• ~ Own deployment and ongoing management of SSVA’s standardized management tools, and the daily secure administration of relevant systems
• ~ Support and enforce a disaster recovery, security and backup and restore plan
• ~ Confer with end-users and team members to assess equipment, process, and solutions necessary to reduce risk footprint
• ~ Troubleshoot, diagnose, and resolve issues associated with systems, servers, and network services *
• ~ Harden the configuration of devices and networks utilizing best practice with minimal interruption.
• ~ Travel to visit prospects and customers to engage in on-site client work, including demonstrating products and services as required.
• Develop training programs to develop and refine the skills of the service desk team
• ~ Regularly review client effective rates measuring efficient performance of technical services team versus client agreement to ensure mutually beneficial relationship between Strategic Solutions and the client
• ~ Document internal processes and procedures related to duties and responsibilities
• ~ Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
• ~ Enter all work as activities or service tickets into ConnectWise
• 5+ years of networking experience, including Meraki support*
• ~3+ years of experience supporting Azure environments*
• ~3+ years’ experience in Automation (Python, PowerShell)*
• ~3+ years’ experience understanding alert and alarm handling for Network, Server, and Azure Environments including automation of standard runbooks for alerts*
• ~ Able to install a Meraki Network from receiving the hardware to user testing and acceptance*
• ~ Use the OSI model to troubleshoot complex system and network issues*
• ~ Coordinate with network suppliers and carriers to resolve customer-impacting tickets*
• ~ Use packet analysis tools to identify the root cause of user-impacting tickets*
• ~ Experience installing and configuring Meraki Cloud Firewalls, VPNs, and SD-WAN environments is required*
• ~ Understanding of support tools, techniques, and how technology is used to provide IT services
• ~ Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
• ~ Typing skills to ensure quick and accurate entry of service request details
• ~ Review IT publications, business journals, solution whitepapers and online materials to remain up to date with emerging business and technology trends

Professional IT Certifications (or equivalent experience), such as:

• ~ Microsoft AZ-104
• ~ Microsoft AZ-140
• ~ CCNA or Meraki Solutions Specialist
• ~ Python Certification

The compensation is expected to start at $76,000-$100,000+, plus bonus. SSVA, a New Charter Technologies company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. SSVA recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.