Network Infrastructure Engineer

Greystone Technology Group; Glen Allen (VA); On-site; USD 76,000 - 100,000; Full time

Job summary

SSVA, a New Charter Technologies company, is seeking a Network Infrastructure Specialist in Richmond, VA to deploy, manage, automate, and troubleshoot Cisco Meraki networks and Azure environments for small and mid-sized clients. The role emphasizes escalation support, OSI model usage, and automation using PowerShell and Python.

Responsibilities include deploying Meraki hardware, configuring firewalls, VPNs, SD-WAN, monitoring with Wireshark, coordinating with carriers, and developing automated

Qualifications

• 5+ years of experience with small and mid-sized businesses in a services-based environment.
• 5+ years of networking experience, including Meraki support.
• 3+ years supporting Azure environments.
• 3+ years’ experience in Automation (Python, PowerShell).
• 3+ years’ experience understanding alert and alarm handling for Network, Server, and Azure Environments including automation of standard runbooks for alerts.

Responsibilities

• Own deployment and ongoing management of Meraki environments.
• Troubleshoot, diagnose, and resolve issues using Meraki Dashboard and Wireshark.
• Coordinate with network providers and carriers to resolve issues.
• Develop automated runbooks for alerts and remediation.
• Support disaster recovery, security, and backup plans.

Skills

Meraki networking

Azure environments

Automation (Python, PowerShell)

Network troubleshooting

Packet analysis

Carrier management

Tools

Meraki Dashboard

Wireshark

ConnectWise

PowerShell

Python

Job description

Please note: Every application submitted through Workday is reviewed by a real person — not an AI. We value your time and take each submission seriously.Strategic Solutions delivers high-touch, value-rich technology services and is laser focused on helping companies successfully drive their businesses! With unparalleled expertise and credentials in healthcare, as well as legal, finance, and other industries, SSVA is the most experienced, locally-based provider of IT Consulting, Technology Delivery, and Managed Services in the Mid-Atlantic region.At SSVA, a New Charter Company, we are seeking an Network Infrastructure Specialist in Richmond, VA (in other companies this person could hold the title of Infrastructure & Network SME, Cloud & Network Infrastructure SME, or Network & Automation SME) to deploy, manage, automate, and troubleshoot critical network, cloud, and server infrastructure across our small and mid-sized business clients. This role will serve as a technical escalation point for complex infrastructure issues, with a strong emphasis on Cisco Meraki networking, Microsoft Azure, network and server monitoring, and infrastructure automation using PowerShell and Python.Location: This is position will be onsite in Richmond, VAIn this role, you will take ownership of Cisco Meraki environments from deployment through ongoing support, including hardware staging, configuration, installation, user testing, and acceptance of firewalls, switches, wireless access points, VPNs, and SD-WAN solutions. You will apply the OSI model and leverage tools such as Wireshark, packet captures, and the Meraki Dashboard to diagnose latency, packet loss, connectivity, wireless, and other user-impacting issues. You will also determine when problems require ISP or carrier involvement, gather and communicate relevant diagnostics and circuit information, coordinate escalations and dispatches, and work with network providers through resolution.To be successful in this role, you will bring strong experience across Azure, infrastructure monitoring, alert and alarm management, and automation using PowerShell and/or Python. You will analyze network, server, and Azure alerts to identify root causes, develop and maintain automated runbooks, integrate with APIs and management platforms, and automate repeatable remediation and operational processes. Success requires strong critical thinking, advanced troubleshooting skills, and the ability to move confidently between networking, Meraki, Azure, server infrastructure, packet analysis, carrier management, and automation to resolve escalated issues and continuously improve the reliability and efficiency of client environments.Essential Duties and ResponsibilitiesLeverage the SSVA Proven Process (Front Runner) to drive client success in the areas of Growth, Business Efficiency, People, and Client ExperienceDevelop in-depth knowledge of the service catalog and how it relates to customer needsEstablish and maintain standard operating procedures to maintain client systems and protect dataOwn deployment and ongoing management of SSVA’s standardized management tools, and the daily secure administration of relevant systemsSupport and enforce a disaster recovery, security and backup and restore planConfer with end-users and team members to assess equipment, process, and solutions necessary to reduce risk footprintMonitor tickets escalate from EUS, taking responsibility for resolution, partnering with internal resources as needed. Troubleshoot, diagnose, and resolve issues associated with systems, servers, and network services *Monitor and analyze emerging threats, vulnerabilities, and exploits, ensuring up to date patching for all products within the SSVA management toolsHarden the configuration of devices and networks utilizing best practice with minimal interruption.Work with partner company leadership to ensure the proper balance between enabling and securing, in relation to the client's organization, culture and ecosystem.Travel to visit prospects and customers to engage in on-site client work, including demonstrating products and services as required.Additional Duties and ResponsibilitiesDevelop training programs to develop and refine the skills of the service desk teamRegularly review client effective rates measuring efficient performance of technical services team versus client agreement to ensure mutually beneficial relationship between Strategic Solutions and the clientDocument internal processes and procedures related to duties and responsibilitiesResponsible for entering time and expenses in ConnectWise as it occursUnderstand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise UniversityEnter all work as activities or service tickets into ConnectWiseKnowledge, Skills and Abilities Required (* Required)5+ years of experience working with small and mid-sized business in a services-based environment*5+ years of networking experience, including Meraki support*3+ years of experience supporting Azure environments*3+ years’ experience in Automation (Python, PowerShell)*3+ years’ experience understanding alert and alarm handling for Network, Server, and Azure Environments including automation of standard runbooks for alerts*Able to install a Meraki Network from receiving the hardware to user testing and acceptance*Use the OSI model to troubleshoot complex system and network issues*Coordinate with network suppliers and carriers to resolve customer-impacting tickets*Use packet analysis tools to identify the root cause of user-impacting tickets*Experience installing and configuring Meraki Cloud Firewalls, VPNs, and SD-WAN environments is required*Technical awareness: ability to match resources to technical issues appropriatelyUnderstanding of support tools, techniques, and how technology is used to provide IT servicesInterpersonal skills: such as telephony skills, communication skills, active listening, and customer-careAbility to multi-task and adapt to changes quicklyTyping skills to ensure quick and accurate entry of service request detailsSelf-motivated with the ability to work in a fast-moving environmentReview IT publications, business journals, solution whitepapers and online materials to remain up to date with emerging business and technology trendsProfessional IT Certifications (or equivalent experience), such as:Microsoft AZ-104Microsoft AZ-140CCNA or Meraki Solutions SpecialistPython CertificationCompensationThe compensation is expected to start at $76,000-$100,000+, plus bonus. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.SSVA, a New Charter Technologies company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. SSVA recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.