Infrastructure Specialist

Strategic Solutions of Virginia, LLC; North Carolina; Hybrid; USD 68,000 - 84,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

Life insurance

Disability Insurance

HSA & 401(k) employer contributions

Paid time off

Job summary

Strategic Solutions of Virginia, LLC is seeking an Infrastructure Specialist to deploy, manage, and automate Cisco Meraki networks, Azure environments, and server infrastructure for SMB clients. The role emphasizes troubleshooting, automation with Python/PowerShell, and acting as a technical escalation point.

You will work remotely with occasional travel to client sites in the Charlotte, NC area, coordinating with carriers and internal teams to ensure reliable, secure network operations and

Qualifications

• 5+ years of experience with SMB services-based environments.
• 5+ years networking including Meraki.
• 3+ years supporting Azure environments.
• 3+ years automation experience (Python/PowerShell).
• 3+ years managing network/server alerts and runbooks.
• Ability to install and configure Meraki Cloud Firewalls, VPNs, SD-WAN.
• Certifications or equivalent experience (e.g., AZ-104/AZ-140/CCNA).

Responsibilities

• Own deployment and management of Meraki networks for clients.
• Diagnose latency, loss, and connectivity using Meraki Dashboard and Wireshark.
• Automate remediation and runbooks; integrate with APIs.
• Coordinate with ISPs/carriers to resolve tickets.
• Provide on-site support travel to client sites as needed.
• Ensure security, DR, and backup plans are in place.

Skills

SMB services experience

Meraki networking

Azure environments

Automation (Python, PowerShell)

Alert and runbook automation

OSi model troubleshooting

Vendor/carrier coordination

Tools

Meraki Dashboard

Wireshark

Azure

PowerShell

Python

Job description

Strategic Solutions delivers high-touch, value-rich technology services and is laser focused on helping companies successfully drive their businesses! With unparalleled expertise and credentials in healthcare, as well as legal, finance, and other industries, SSVA is the most experienced, locally-based provider of IT Consulting, Technology Delivery, and Managed Services in the Mid-Atlantic region. At SSVA, a New Charter Company, we are seeking an Infrastructure Specialist in Charlotte, NC (in other companies this person could hold the title of Infrastructure & Network SME, Cloud & Network Infrastructure SME, or Network & Automation SME) to deploy, manage, automate, and troubleshoot critical network, cloud, and server infrastructure across our small and mid-sized business clients. This role will serve as a technical escalation point for complex infrastructure issues, with a strong emphasis on Cisco Meraki networking, Microsoft Azure, network and server monitoring, and infrastructure automation using PowerShell and Python.

Location: This position will support clients in the Charlotte, NC area and is available as a fully remote opportunity, with occasional travel to local client sites as needed.

In this role, you will take ownership of Cisco Meraki environments from deployment through ongoing support, including hardware staging, configuration, installation, user testing, and acceptance of firewalls, switches, wireless access points, VPNs, and SD-WAN solutions. You will apply the OSI model and leverage tools such as Wireshark, packet captures, and the Meraki Dashboard to diagnose latency, packet loss, connectivity, wireless, and other user-impacting issues. You will also determine when problems require ISP or carrier involvement, gather and communicate relevant diagnostics and circuit information, coordinate escalations and dispatches, and work with network providers through resolution. To be successful in this role, you will bring strong experience across Azure, infrastructure monitoring, alert and alarm management, and automation using PowerShell and/or Python. You will analyze network, server, and Azure alerts to identify root causes, develop and maintain automated runbooks, integrate with APIs and management platforms, and automate repeatable remediation and operational processes. Success requires strong critical thinking, advanced troubleshooting skills, and the ability to move confidently between networking, Meraki, Azure, server infrastructure, packet analysis, carrier management, and automation to resolve escalated issues and continuously improve the reliability and efficiency of client environments.

Essential Duties and Responsibilities

• Leverage the SSVA Proven Process (Front Runner) to drive client success in the areas of Growth, Business Efficiency, People, and Client Experience
• Develop in-depth knowledge of the service catalog and how it relates to customer needs
• Establish and maintain standard operating procedures to maintain client systems and protect data
• Own deployment and ongoing management of SSVA’s standardized management tools, and the daily secure administration of relevant systems
• Support and enforce a disaster recovery, security and backup and restore plan
• Confer with end-users and team members to assess equipment, process, and solutions necessary to reduce risk footprint
• Monitor tickets escape from EUS, taking responsibility for resolution, partnering with internal resources as needed.
• Troubleshoot, diagnose, and resolve issues associated with systems, servers, and network services
• Monitor and analyze emerging threats, vulnerabilities, and exploits, ensuring up to date patching for all products within the SSVA management tools
• Harden the configuration of devices and networks utilizing best practice with minimal interruption.
• Work with partner company leadership to ensure the proper balance between enabling and securing, in relation to the client's organization, culture and ecosystem.
• Travel to visit prospects and customers to engage in on-site client work, including demonstrating products and services as required.

Additional Duties and Responsibilities

• Develop training programs to develop and refine the skills of the service desk team
• Regularly review client effective rates measuring efficient performance of technical services team versus client agreement to ensure mutually beneficial relationship between Strategic Solutions and the client
• Document internal processes and procedures related to duties and responsibilities
• Responsible for entering time and expenses in ConnectWise as it occurs
• Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
• Enter all work as activities or service tickets into ConnectWise Knowledge

Knowledge, Skills and Abilities Required

• * 5+ years of experience working with small and mid-sized business in a services-based environment
• * 5+ years of networking experience, including Meraki support
• * 3+ years of experience supporting Azure environments
• * 3+ years’ experience in Automation (Python, PowerShell)
• * 3+ years’ experience understanding alert and alarm handling for Network, Server, and Azure Environments including automation of standard runbooks for alerts
• * Able to install a Meraki Network from receiving the hardware to user testing and acceptance
• * Use the OSI model to troubleshoot complex system and network issues
• * Coordinate with network suppliers and carriers to resolve customer-impacting tickets
• * Use packet analysis tools to identify the root cause of user-impacting tickets
• * Experience installing and configuring Meraki Cloud Firewalls, VPNs, and SD-WAN environments is required
• * Technical awareness: ability to match resources to technical issues appropriately
• * Understanding of support tools, techniques, and how technology is used to provide IT services
• * Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
• * Ability to multi-task and adapt to changes quickly
• * Typing skills to ensure quick and accurate entry of service request details
• * Self-motivated with the ability to work in a fast-moving environment
• * Review IT publications, business journals, solution whitepapers and online materials to remain up to date with emerging business and technology trends
• * Professional IT Certifications (or equivalent experience), such as: Microsoft AZ-104 Microsoft AZ-140 CCNA or Meraki Solutions Specialist Python Certification

Compensation

The compensation is expected to start at $76,000+, plus bonus. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.

Benefits

• Health
• Dental
• Vision
• Life
• Disability Insurance
• HSA & 401(k) employer contributions
• Pet Insurance
• Paid time off program

SSVA, a New Charter Technologies company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer.

SSVA recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Core Values

• We listen for the purpose of true understanding
• We strongly believe (and expect) that everyone is a leader
• We are highly engaged in our culture & the mission of our clients

We are involved with various community programs like Anthem Lemonaid, Liam’s Links & SSADH Research Alliance, TCC Educational Foundation, The Daily Planet, Hands that Give, and more!